Property Management Associate
Manchester | £30,000 - £32,000 | Hybrid working - minimum 4 days per week in the office
We're currently recruiting for a Property Management Associate on behalf of a rapidly growing residential property business in Manchester. This is an excellent opportunity for someone with property management experience who enjoys working in a fast-paced, customer-focused environment and wants to be part of an ambitious and expanding organisation.
The successful candidate will support the wider Property Management team in delivering a high-quality service to residents, ensuring compliance processes are maintained, repairs are managed efficiently, and customer queries are handled professionally.
Key Responsibilities
Customer & Tenant Support
* Manage inbound and outbound calls and emails, ensuring a high standard of customer service.
* Respond to and redirect enquiries to the appropriate teams where required.
* Arrange and manage resident appointments within agreed service levels.
Property Management & Compliance Administration
* Maintain accurate property and tenant records across internal systems.
* Coordinate inspections, maintenance requests and repair works with contractors and residents.
* Prepare reports, correspondence and general property administration.
* Ensure compliance documentation such as EICRs, Gas Safety Certificates, EPCs and Right to Rent records are accurate and up to date.
* Log, monitor and close repair cases where appropriate.Organise and archive documents securely and accurately.
Repairs, Maintenance & Contractor Coordination
* Liaise with suppliers and contractors to arrange works, confirm access and obtain updates.
* Monitor appointment completion and elevate delays or issues promptly.
* Support Property Managers with tracking repair progress and outcomes.
Handover & Onboarding Support
* Assist with setting up new properties on internal systems including SLM, Qube and FixFlo.
* Support mobilisation and property handover activities across the wider business.
Billing & Administrative Support
* Assist with supplier payments, invoices and utility or council tax billing.
* Support rent account reviews and arrears administration where required.
Internal Collaboration
* Work closely with teams across Property Management, Lettings, Customer Operations, Finance and Portfolio Management.
* Build strong working relationships internally and with external stakeholders.
Skills & Experience Required
Essential
* Minimum 2 years' experience within residential property management.
* Strong organisational skills with the ability to manage multiple priorities.
* Excellent verbal and written communication skills.
* Comfortable managing phone and email enquiries in a busy environment.
* Strong attention to detail and accurate record keeping.
* Proactive and solutions-focused approach.
Desirable
* Experience within property management or lettings.
* Familiarity with systems such as SLM, FixFlo or Qube.
* Understanding of landlord compliance and housing standards.
What Our Client Is Looking For
* A proactive individual who thrives in a fast-moving environment.
* Someone with a customer-first mindset and strong collaborative approach.
* A team player who is passionate about delivering excellent service and improving processes.
Benefits
* Pension contribution of up to 15%
* Annual performance-related bonus
* Share schemes including free shares
* Flexible lifestyle benefits and discounted shopping
* 24 days' holiday plus bank holidays
* Wellbeing initiatives and enhanced parental leave policies
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