Changing The Way People Think About Waste.
At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 10,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.
A quick look at the role.
This role will centre on providing support for the day to day operations and effective administration, including customer service and coordination of the companies reporting systems.
This is a great opportunity for an employee who has strong organisational skills and would like a challenge in improving the Service standard. Training will be provided in all areas of the job. Attending training, a willingness to learn and work under pressure are essential.
Why it's an opportunity not to be wasted.
General Administration and Customer Contact
Dealing with customers and clients professionally and courteously, defusing confrontation with residents, taking messages and alerting the management team to any issues or correspondence
Contract administrative support including setting up filing systems (electronic or hard copy), recording systems, filing (electronic and hard copy) as required
Collation and recording of waste tonnages collected
Accurate data entry and collation of information within corporate systems and spread sheets enabling analysis, report interrogation and presentation
Administrate the purchasing of contract stock and supplies, including but not limited to clothing, protective equipment, equipment, stationary, refreshments
Undertaking the administration of the municipal waste business and activities including but not limited to: dealing with any complaints or service issues; assist with ensuring all collections are completed within the contract performance framework; printing off round sheets for crews
Preparation and support of contract meetings including any refreshments, minute or note taking required
Responsible for internal & external communication and documentation
Manage the administrative elements of Powersuite (contract software system) through the supervisors
Carry out any other reasonable duties / responsibilities as required and delegated by managers
Requirements
Here's what we require:
Excellent organisational and prioritisation skills
Experience of working in administration is an advantage - but not essential
Flexible and able to work well under pressure
Numerate with a high level of attention to detail
Team Player with excellent communication and problem solving skills
Good IT skills
Hold a Full, Valid UK Driving Licence as this role will involve some short travel across Biffa sites in Cornwall
Benefits
And here's why you'll love it at Biffa.
Competitive salary
Ongoing career development, training and coaching - because if you don't grow, we don't grow
Generous pension scheme
Medical and dental scheme
Retail and leisure discounts
Holiday and travel discounts
Bike to work scheme
Plus much more...
Dedicated to diversity.
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.