Are you a natural leader with a passion for creating unforgettable guest experiences?
Join our vibrant team as an Assistant Front Office Manager and become a key player in shaping the heart of our hotel!
At Marriott International, we believe our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We're not just offering a job; we're inviting you to become part of a global family dedicated to hospitality excellence, where your unique background is valued and celebrated every single day.
What You'll Do: Your Impact & Responsibilities
As an Assistant Front Office Manager, you'll be instrumental in ensuring seamless operations and delivering exceptional service across our Bell/Door Staff, Switchboard, and Guest Services/Front Desk teams. This isn't just about managing tasks; it's about leading, inspiring, and empowering our people to create memorable moments for every guest.
1. Lead & Inspire: Coach, mentor, and motivate our Front Office team daily. You'll foster a collaborative, respectful, and supportive environment where everyone thrives.
2. Operational Excellence: Oversee day-to-day Front Office operations, ensuring smooth check-ins, check-outs, and all guest interactions meet our high standards. You'll be adept at anticipating needs and resolving any challenges with grace and efficiency.
3. Guest Experience Champion: Be a role model for outstanding hospitality! You'll actively engage with guests, gather feedback, and continuously seek ways to enhance their stay. Your leadership will empower the team to go above and beyond.
4. Problem Solver: Expertly handle guest complaints and disputes, turning potential issues into opportunities for remarkable service recovery.
5. Strategic Support: Collaborate closely with the Front Office Manager to implement service improvement plans, monitor department goals, and ensure compliance with Marriott's renowned policies and procedures. You'll even step into the Front Office Manager's shoes when they're away!
6. Team Development: Help facilitate employee recognition and ensure open communication channels, keeping everyone aligned with our Front Office objectives.
Who We're Looking For: Your Skills & Experience
You're a proactive, solutions-oriented individual with a genuine passion for people and service. You lead by example, demonstrating honesty, integrity, and a commitment to excellence.
Experience:
A high school diploma or GED with at least 2 years of experience in guest services, front desk, or a related professional area.
OR
A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major (no prior work experience required for degree holders).
Skills: Exceptional interpersonal and communication skills, a knack for fostering trust and cooperation, and the ability to influence and encourage others towards shared goals. You're organized, analytical, and thrive in a dynamic environment.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.