Pound Supervisor
NSL part of Marston Holdings Limited has an exciting opportunity for a Pound Supervisor to join their team on a full‑time, permanent basis.
Support and coaching will be given throughout your career.
What does a Pound Supervisor do?
As a Pound Supervisor you will be responsible for overseeing the running of the vehicle pound and for leading a high performing team of Enforcement Officers.
* Compiling duty rosters and daily records of shift allocations
* Administering and overseeing all routines and duties of the contract office
* Producing vehicle condition and / or reconciliation reports
* Producing and storing all documentation required to operate the contract
* Using and being responsible for the care and general maintenance of any company equipment allocated in order for daily tasks to be carried out
* Completion of incident, health & safety and accident reports
* Liaising with members of the public and giving advice on enforcement procedures in a courteous manner ensuring that our customer care policy is adhered to at all times
* Handling telephone enquiries and written correspondence
* Professionally dealing with customer complaints and enquiries
What do you need to be a Pound Supervisor?
* Previous experience in a supervisory/management role essential
* Experience using a cash receipting system
* Excellent time management and organisation skill
* Ability to communicate with customers, often in difficult and demanding circumstances
* Strong report writing skills
* Flexibility to accommodate business needs
What’s in it for you?
* 42.5hrs Full Time Permanent Contract
* First Class Training & Development Opportunities
* 28 days’ holiday including bank holidays
* Staff benefits designed to suit your lifestyle – discounts on retail shopping, travel and socialising, health & wellbeing
* Enhanced Maternity & Paternity package (subject to eligibility criteria)
* Pension Scheme
* Full Uniform provided
We are an equal opportunity employer. We consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
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