Job advert
Job Title Force Contact Centre Operator
Grade E £28, - £32,
Plus Shift Allowance 20% Weekend Working 14.21%
Contract Type Permanent
Staffordshire Police is continually striving to deliver the best possible service for the county’s residents, businesses and visitors. It is a fast-paced organisation, adaptive to modern policing needs and open to continual improvement.
Everyone who works for the force has an important role to play in shaping the future of Staffordshire Police. The force seeks people who will champion new ways of working, be collaborative and agile and represent in a fair and ethical manner those that Staffordshire Police serve.
For more information about Staffordshire Police please click the below link:
About the Opportunity
***Staffordshire Police Force Contact Centre are looking for aspiring Contact professionals to join our January intake, helping to establish a safe and confident Staffordshire. ***
Can you remain calm in a crisis?
Are you values driven?
Do you risk assess and make dynamic decisions?
Do you care about the public and the community where you live?
We need people who are willing and able to help members of the public through what could be some of the most challenging moments of their lives.
Working across the Force Contact Centre your role will include ensuring that all / emergency/non-emergency calls are answered promptly and professionally.
You will be working with our Response, Neighbourhood Policing and Investigation teams as part of the dispatch function utilising radio and technology systems deploying officers to incidents and dealing with specialist teams to ensure public safety and response to emergency and non-emergency incidents.
You will be the first point of contact with the police. You will be a calm, reassuring voice in someone’s hour of need. Asking the right questions, listening for vital details and recording information.
Being a Force Contact Centre Operator is certainly not your typical nine-to-five. You will deal with emergency calls, non-emergency calls and digital platforms which include on-line crime reporting and live chat. In return, we promise you a competitive starting salary, great learning environment and the pride that comes from helping the communities of Staffordshire.
What can we offer you?
1. Total Salary: £37, - £43, per annum/pro rota, which is inclusive of 20% shift allowance and 14.21% Weekend Working. Please note, shift allowance will be linked to the allocated shift pattern throughout training in accordance with the Police Staff Handbook.
2. Staff Benefits: Pension scheme, On site Gym, Staff Restaurant, Free parking, Blue Light card, plus many more outlined below.
3. Shift patterns: following transition from the FCC Academy you will be allocated a shift. These shiftscover 24-hour, 7 days a week, days a year operation. This is a rotating shift pattern which includes evenings, nights, weekend and bank holidays.
Force Contact Centre Training Academy
The initial training course is 7 weeks of classroom-based training. You will receive a range of inputs which will facilitate your journey in becoming a Force Contact Professional. You will then have a 10-week, Training Academy based exposure to emergency and non-emergency calls. Successful demonstration of competency in these areas will be required before moving onto shift.
Starting your career in our Force Contact Centre will provide you with a wide range of skills and experiences. There are also opportunities for development, such as becoming a Tutor or Mentor, as well as additional training on certain topics enabling you to become a subject matter expert.
Additional Information
The deadline for submission of applications is Midday Friday 22nd May .
Should your application be progressed you will be required to attend an assessment day. Following successful completion of the assessments you will be required to attend an interview. Please ensure you dress in professional office wear for all stages of the process.
We will be hosting a Familiarisation Session for this role at Staffordshire Police Headquarters, Weston Road, Stafford, ST18 0YY, 18:30 - 20:30 on Thursday 7th May (register here -
Assessments: Saturday 6th and Sunday 7th June .
The assessments will take up to 2 hours.
Interviews: Monday 15th June - Friday 19th June .
Training Course Date: January (exact date TBC).
***Due to the amount of applications we receive we are unable to offer alternative assessment and interview dates.***
Further details of the key tasks, responsibilities can be found within the role profile.
In addition to your salary, you will have access to a range of benefits including:
4. Pension Scheme - Employers Pension contribution 21.5% Staffordshire Pension Fund -
5. Generous holiday entitlement, plus Bank Holidays.
6. Sick pay scheme
7. Fostering friendly policy
8. Family friendly policies – maternity, paternity, parental leave, adoption, disability leave and carers leave
9. Access to health and wellbeing support
10. Wellbeing and Prayer rooms on site
11. Eye care vouchers
12. On site Gyms
13. Staff associations
14. Reward and Recognition
15. Blue light Card
16. Training and development opportunities
17. Car lease scheme
18. Cycle to work scheme
19. Free Parking at selected sites
20. Onsite catering facilities
21. Access to Staff Networks
22. Union support
23. Financial products and services