Location: Watford HQ | London and surrounding areas
Salary: Up to £45,000
Travel: Own car required (client site travel across London)
The Role
We are working with a growing hospitality group who are looking to appoint an experienced Regional Group IT Engineer to support their hotels and Head Office across the South of England, with a strong focus on London based sites.
This role will initially start as a 3-month contract, with a planned extension to 6 months and a clear intention to move the position permanent thereafter. It is well suited to someone who enjoys hands-on IT support, stakeholder interaction and site based work.
You will be responsible for ensuring the IT estate across multiple locations is secure, efficient and fit for purpose, while providing high quality second-line support and working closely with senior stakeholders and third-party suppliers.
Key Responsibilities
* Deployment, maintenance and optimisation of PC hardware and software across multiple sites
* Second-line support for hardware, software and user issues
* Support of property management systems, WiFi, telecoms, TV and AV systems
* Hands-on IT support to senior stakeholders and Board members
* Management of communications cabinets and office moves
* Supplier management and procurement of IT equipment and services
* Participation in IT projects including upgrades, new implementations and site expansions
* Training and guidance to site based teams to promote self-sufficiency
* Maintaining accurate IT documentation, asset registers and system records
Required Skills & Experience
* Minimum 3 years’ experience in IT support or end-user support roles
* Strong troubleshooting and problem-solving skills
* Experience with Microsoft technologies including Active Directory, Azure and Exchange
* Good understanding of desktop support, LAN/WAN and networking protocols
* Experience supporting remote users and multi-site environments
* Strong communication skills with both technical and non-technical users
* Ability to manage workload independently and travel between sites
* Own vehicle essential due to regular travel across London and surrounding areas
Desirable (but not essential):
* Experience within hospitality or hotel environments
* Exposure to systems such as Opera PMS, Micros, HotSOS, Mitel PBX/Dect or digital signage
* Practical experience with Ethernet or fibre patching
Why Apply
* High level of autonomy and responsibility
* Varied, hands-on role across multiple sites
* Opportunity to work closely with senior stakeholders
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