Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently seeking a Full Time Workshop Supervisor for our Coleraine Dealerpoint. Job Role The successful candidate will be required to manage a team of commercial vehicle technicians and apprentices to perform vehicle fleet inspections, diagnostic testing and carry out servicing, maintenance and repairs including the replacement of parts. This role will involve an element of time spent hands on carrying out mechanical repairs in the workshop to cover operational needs as required. It will also include providing technical support and guidance over the phone to technicians in attendance at out of hours call outs/breakdowns. As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability. About The Role Key Duties & Responsibilities: Day to day responsibility for the smooth running of the depot workshop Job allocation, planning and execution taking account of technician capabilities Maximising staff utilisation and sold hours, ensuring high levels of workshop productivity Planning workshop space for maximum efficiency Ensuring all vehicles are road tested as required and appropriate Managing holidays and sickness absences to ensure adequate cover for scheduled work completion Coach technicians and apprentices to develop their skills, knowledge and capabilities Liaise with the training department to ensure technician availability to attend training courses Liaise closely with the parts department to ensure timely availability of required parts Ensure all job cards are signed off with the appropriate level and quality of information required Completion of quality checks to ensure adherence of right first time with regards to service, repair and PSV Check completed job cards for accurate and whole information Ensure all defects are reported to the customer with quotes provided Challenge technicians on efficiency, sold hours, lost time, vehicle cleanliness etc. Report maintenance issues in the workshop Ensure all health and safety regulations and procedures are adhered to in the Workshop in accordance with legal requirements and in line with Company guidelines Ad hoc duties as directed by Dealerpoint Manager or Directors Required Criteria Strong technical knowledge and background in heavy commercial vehicles is essential PC literate and familiar with use of Microsoft Office Ability to communicate effectively at all levels, both internally and externally, in a professional manner Possess the ability to build and maintain strong, positive working relationships to drive customer loyalty and confidence with previous demonstrable experience of successful customer interactions Possess a strong commercial focus and fully understand the impact of factors affecting technician efficiency and utilisation Be self-motivated, with the ability to work under pressure using their own initiative Be proactive and flexible in approach to work Possess strong organisational skills with the ability to prioritise effectively and adapt to changing operational business needs as required Possess a full, valid driving licence Desired Criteria Previous supervisory/people management experience and experience of running a workshop is desirable HGV licence would be highly desirable Skills Needed Communication, Teamworking, Mechanical Vehicular Repairs About The Company Join the Dennisons Team: A Legacy of Excellence in Commercial Vehicles Dennisons, a family of businesses united in offering superior services in the commercial vehicle industry, invites you to become part of our story. For over 50 years, we've grown from strength to strength, providing a range of services including Volvo new and used truck sales, vehicle rentals, commercial bodyshop services, and parts supplies. Our recent expansion into Dennison JCB, a JCB dealership, exemplifies our commitment to growth and innovation. Why Choose Dennisons? Diverse Services, One Family: Our operations span various facets of the commercial vehicle sector, ensuring a dynamic and multifaceted work environment. Whether it's sales, rentals, bodyshop services, or part supplies, you'll find an area that suits your skills and interests. Commitment to Customer Satisfaction and Innovation: We are dedicated to ensuring complete customer satisfaction and continuously innovating in a rapidly changing industry. Working with us means being part of a team that values excellence and forward-thinking. A Culture Rooted in Strong Ethics and Family Values: Over the decades, we've maintained a foundation of rock-solid ethics and strong family values, creating a supportive and ethical work environment. A Story of Achievement and Future Innovation: Joining Dennisons means being part of a legacy of great achievements and future innovation. Our incredible staff works together to achieve the highest standards in our industry, supported by our loyal customers Company Culture Your Future with Dennisons At Dennisons, we're not just a team; we're a family. As we continue to grow and set new benchmarks in the commercial vehicle industry, we invite you to be part of our journey. If you are passionate about making a difference in a company that values tradition, innovation, and excellence, Dennisons is your destination. We believe our staff are our most valuable asset. We appreciate the input of every member of the team and always strive to reward hard work and good performance. Therefore, if you work at Dennison Commercials you can expect competitive rates of pay combined with an excellent benefits package including: Generous holiday entitlement Cycle to Work Scheme Access to a pension scheme with generous employer contributions Healthcare benefits Retail discount scheme Free on-site parking at all our sites Ongoing training and development opportunities and Volvo manufacturer training A friendly work atmosphere within a real team environment Long term career prospects Company Benefits At Dennison, you're more than just an employee; you're a vital part of a family that drives innovation in the commercial vehicle industry. Key benefits of joining our team include a dynamic work environment across diverse services, a commitment to continual innovation and customer satisfaction, and being part of a culture rooted in strong ethics and family values. Here, your contributions are recognised and celebrated as part of a legacy of excellence, shaping the future of the commercial vehicle sector. Join us, and become part of a story that values each individual's role in achieving collective success. Health insurance, Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Long service recognition Salary Not disclosed Skills: Communication Teamworking Mechanical Vehicular Repa Benefits: Health insurance Vacation, Paid time off Performance bonuses Retirement plan and/or pension Office perks Employee development programs