Restaurant Manager
Location: DA11 0DQ
Salary: £32,000 plus Bonus
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing Manager with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are currently looking for outgoing Restaurant Managers to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.
To apply, you should be a great leader and positive team player with experience in the Restaurant & Customer Service sector within a dynamic, fast-paced environment. Excellent communication skills, a customer-focused approach, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you have a passion for leading a team, thrive on customer satisfaction, and love coffee, we would love to hear from you.
As a Restaurant Manager, we look for someone who:
* Has an outgoing and positive personality.
* Can manage and develop a passionate team committed to providing the best guest experience.
Key Responsibilities
As a Tim Hortons Restaurant Manager, you will be responsible for:
Customer Service
* Leading by example, prioritizing customers.
* Focusing on customer satisfaction in all operations.
* Accurate staff scheduling to meet demand.
* Supporting the team to maintain operational efficiency.
* Conducting regular store walks to assess customer experience.
People
* Encouraging staff suggestions and concerns.
* Recruiting, onboarding, and training team members.
* Providing performance feedback, setting goals, and offering support.
* Managing absences and payroll submissions.
* Identifying high performers and potential employees.
* Creating a positive, respectful work environment.
* Managing performance issues in collaboration with HR.
Driving Sales
* Understanding sales trends, popular products, and peak times.
* Ensuring proper merchandising and marketing execution.
* Coaching staff on upselling and suggestive selling.
* Completing weekly cost control reports (e.g., P&L).
* Identifying areas for improvement and motivating staff through incentives.
Operations
* Analyzing KPIs such as sales, staff turnover, food safety, and health & safety standards.
* Maintaining operational standards, cleanliness, and food hygiene.
* Managing stock orders and quality checks.
* Scheduling maintenance for equipment.
* Ensuring adherence to opening and closing procedures.
* Focusing on health and safety reporting and compliance.
* Working flexible shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* Flexible and disciplined work approach.
* Experience in food service is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* High standards of food hygiene and safety.
* Experience handling customer complaints.
* Adherence to health and safety procedures.
If you’re a Restaurant Manager looking to grow your career, we’d love to hear from you.
This could be the excellent new opportunity you’re seeking. Join us!
#J-18808-Ljbffr