Service Delivery Manager
Contract Type: Permanent | Full Time
Location: Bradford
Working Pattern: Hybrid (usually a couple of days a week in the office). We welcome part-time and flexible arrangements and will aim to match your current flexibility where possible.
What We Offer
* Holidays: 25 days (rising to 30) + buy/sell up to 5 days + swap up to 4 bank holidays.
* Pension: Up to 10% employer contribution.
* Enhanced Leave: Enhanced maternity (post-probation), 4 weeks’ paternity, and paid neonatal & carers leave.
* Workations: Work abroad for up to 20 days a year in approved countries.
* Birthday Leave: Your birthday off—paid.
* Volunteering: 2 paid volunteering days.
* Learning: Access to Learning for all colleagues.
* Financial Wellbeing: Free Snoop Premium subscription.
* Healthcare: Self-pay Denplan & optional Private Medical Insurance.
Role Overview
As a Service Delivery Manager within our team at Vanquis, you’ll ensure our IT services meet evolving business needs. You’ll champion service excellence, nurture relationships, and embed effective service management practices.
Responsibilities
* Service Management: Ensure IT services consistently meet agreed service levels by driving ITIL best practice across incident, problem, and change management, monitoring performance, and leading continual service improvement initiatives.
* Service Transition and Acceptance: Oversee the smooth transition of new or changed services into live operation by validating Service Acceptance Criteria, ensuring operational readiness, and working closely with project teams.
* Business Relationship Management: Act as a trusted partner to business stakeholders by aligning IT services with objectives, maintaining proactive engagement, and influencing expectations.
* Service Continuity: Develop and maintain robust service continuity plans, ensuring effective disaster recovery through regular testing, validation, and compliance checks.
* Risk and Compliance: Identify and manage operational risks within service delivery while ensuring full compliance with regulatory, security, and internal governance standards.
* Performance and Reporting: Produce clear service performance reports, track KPIs and SLAs, highlight trends, and identify improvement areas.
* Continuous Improvement: Drive ongoing improvement initiatives across all service management areas.
Qualifications
* Proven IT Service Management experience in complex environments.
* Demonstrated success in delivering effective service transitions and acceptance.
* Proven ability to build strong business relationships and negotiate with senior stakeholders.
Offers are subject to standard background checks (credit, fraud and employment references).
Equal Opportunity Statement
Vanquis Bank is an Equal Opportunity Employer. We value everyone’s unique background, identity and experience, and we’re committed to a workplace where all colleagues can thrive.
#J-18808-Ljbffr