Telephone Collections Agent - Sheffield
About the Role:
Join a growing team just north of Sheffield City Centre, supporting customers in resolving overdue debts and setting up realistic payment plans.
Hours & Pay:
Full-time, 37.5 hours/week
Shifts between 8am-8pm (Mon-Fri), with occasional Saturdays
Basic salary up to £23,810 (DOE)
Performance bonuses - realistic earnings £30,000+ per year
Hybrid working available after 6 months (2 days from home)
What You'll Be Doing:
Make and receive calls to help individuals and businesses arrange payments
Handle sensitive conversations professionally
Accurately update customer records and payment details
Work to personal/team targets in a supportive contact centre environment
Follow industry regulations and internal processes
What We're Looking For:
Experience in a call centre or credit control role
Confident communication and data entry skills
Target-driven mindset - earn more based on results
Strong IT skills - able to learn new systems quickly
Comfortable making outbound calls, including challenging conversations
Good problem-solving skills
Location: Sheffield (S3 area)
Requirements: Background checks (CCJ/DBS) apply before starting.
Ready to take the next step?
Apply now and start a rewarding role helping people move toward financial stability.
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