Resident Involvement Officer
Plymouth
3 Month Ongoing Contract
Full Time
1. Lead on engagement and joint working with regional and other customer-focussed teams to enable engagement of residents at a local level and act as the primary point of contact
2. Lead on local involvement opportunities for residents and ensure ownership of all enquiries from residents about resident involvement opportunities, training, funding and events
3. Maintain accurate data for involved residents, leading on regular reporting as required and in line with agreed KPIs
4. Actively contribute to the development of a range of resident involvement opportunities leading on the use of online tools and digital techniques to ensure that customers have a choice of channels for their involvement
5. Drive forward the digital resident involvement agenda in line with the agreed strategy
6. Manage funding allocation to local groups ensuring all monitoring and auditing requirements are met
7. Maintain an ongoing understanding of the sector's regulatory framework to support customers and colleagues in their engagement activities
8. Support evidence gathering and verification of regional compliance with the regulatory framework
9. Assist with the organising and delivery of resident engagement days, partnership days and conferences
10. Lead on collation of data and pro-active research to ensure the RSC (Residen...