Marks and Spencer is hiring a Cafe Shift Lead in Inverness to support daily operations and lead the team on the shop floor. This role suits someone confident and organised who can take responsibility, support colleagues and keep standards high during busy trading periods.
The role
* Lead the cafe and support floor operations during shifts.
* Coordinate team activity to ensure smooth service.
* Support colleagues to deliver strong customer service.
* Ensure the cafe and surrounding areas are clean and well presented.
* Take responsibility for opening and closing procedures when required.
* Act as a key holder and respond to operational needs.
Working pattern
* Full time role with a structured shift pattern.
* Includes weekdays and weekend working.
What we are looking for
* Experience working in a customer facing environment.
* Confident leading or supporting a team.
* Strong organisation and communication skills.
* Ability to work under pressure and keep standards consistent.
* Positive approach with a focus on service.
What is on offer
* Permanent role with a recognised national employer.
* Structured support and development opportunities.
* Access to colleague benefits and wellbeing support.
* Inclusive working environment with clear progression pathways.
How to apply
Apply through the employer’s recruitment portal
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