IT 1st Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to £26,000 per annum
Are you tech savvy and flexible with working hours?
Are you customer-service oriented?
Do you have previous experience in an IT support role?
Our client, a large facilities provider is looking for a Junior IT Service Desk Analyst to provide 1 st line support for internal and external stakeholders. You will become a crucial member of our team, providing excellent customer care and support.
Please note, this role is based onsite in Middlesex/West London working 5 days out of 7 on a rota basis of varying shifts with the earliest starting at 6 am and the latest finishing at 11 pm. The shifts will be 8.5 hours.
Duties will include, but are not limited to:
Managing Stock assets including spares on our asset management tool
Managing suppliers for repairs of items
Meeting projects targets for new site implementations
Replace/Renew/Use stock items at our storage site located near Head office
Managing internal and external customers
Troubleshoot and investigate various 1st line technical issues for a variety of hardware
What will I bring?
We are looking for candidates with previous experience in a service-focused IT support role, who can think on their feet within a technical environment. You will also bring:
Experience of working within a first-hand technical role
Strong customer service approach and team player
Strong work ethic and ability to work in dynamic work environment
Excellent understanding of Active Directory, Exchange Administration, Sharepoint and Windows 10/11
Understanding of Networking principles – LAN / WAN
Experience in problem solving basic issues
Able to be proactive and checking with 3rd parties for updates and chasing where necessary.
Experience in imaging Software (Acronis)
If this sounds like an opening for you then “apply now” and one of our team will be in touch very soon!
What’s on offer:
Up to £26,000 pa depending on experience
25 days holiday, plus 8 bank holidays
Career Development opportunities
Pension scheme and employee discount