User Researcher Duration: 3 months initially (may extend) Rate: £550 per day IR35: In scope Location: Fully remote To provide user research to support the development and adoption of a Government's approach. The role focusses on generating credible, decision-relevant insight to inform a live service demonstrator, service team model, and supporting engagement activity.Outputs must be practical, proportionate, and directly usable by service designers, analysts, and senior leaders.A need to understand services in a measured and understandable way. End-To-End Services understanding from a User and Case Study perspective. Supporting Services and re-design. Incident Management and Case Study Management. Required: Case study analysis Plan and conduct targeted user research Identify and prioritise user groups based on service impact, risk, and delivery needs Gather insight on user needs, behaviours, pain points, and workarounds within live services Synthesise findings into clear, structured inputs for service maps and service blueprints Work closely with the Service Designer and Business Analyst to ensure insight is grounded in service reality. Supporting Service Maturity and Adoption Contribute user evidence to an early view of service maturity Identify themes that help explain service outcomes and constraints from a user perspective. Provide user insight to underpin a clear and credible narrative for leaders and directorates Support briefings and engagement activity with evidence-based findings Demonstrable experience conducting user research in live service or operational contexts Strong qualitative research skills, including planning and running interviews and synthesising findings Proven ability to prioritise research questions and activity based on impact, risk, and delivery needs Experience translating user insight into clear, usable outputs that inform service design and decision-making USER RESEARCH, USER RESEARCHER, USER-CENTRED DESIGN, HUMAN-CENTRED RESEARCH, QUALITATIVE & QUANTITATIVE ANALYSIS, CASE STUDY, UX RESEARCH, DESIGN THINKING, AGILE & LEAN UX, JOURNEY MAPPING, STORYTELLING, GOVERNMENT, PUBLIC SECTOR Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)