Detailed job description
and main responsibilities
·Manage Endoscopy administration.
·Develop and lead the clerical team ensuring effective and efficient service.
·Act as a resource person for IT systems within Endoscopy.
·Manage the booking of Endoscopy lists
·To be responsible for ensuring medical records are managed as per Trust Policy
·Provide a high quality service to meet corporate objectives
·Day to day coordination of staff, Support change and improvements
·Manage all aspects of the Endoscopy clerical service.
·Responsible for day to day review of workload and problem solving within the clerical team.
·Manage electronic computer diaries.
·Develop a flexible workforce able to cope with changing workloads
·Record and report monthly waiting times, reporting changes in capacity or demand
·Manage list utilization
·Manage list validation ensuring procedures are accurately listed and coded
·To accurately record DNAs
·To set and maintain stock levels of stationary
·Act as the lead within the Endoscopy Department for Display Screen Equipment
·Ensure that the 18 week pathway from patient referral to definitive treatment is understood by all clerical staff and adhered to.
·Manage new ways of working to improve efficiency
·Manage staff sickness, annual and maternity leave
·Manage clerical staff appraisals
Develop team objectives
Person specification
Experience
Essential criteria
1. Experience working as a Waiting List Manager
Desirable criteria
2. Experience working in an Endoscopy Unit or equivalent Experience of staff/office management
Knowledge
Essential criteria
3. Understanding of cancer, diagnostic and 18 week national rules & targets
Technical Skills
Essential criteria
4. Hospital Systems – eCamis / eWLM / eOPS / HICSS/eRoster