Technical Program Manager, EMEA
Hiya Inc. is revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity. Since 2015, when we introduced the first mobile caller ID and spam‑blocking apps, we’ve been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network‑based spam‑blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone. Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network and solution partners include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more.
About The Position
We are looking for a Technical Program Manager (TPM) to lead delivery of complex carrier integrations for Hiya Protect, including authenticated call setups and network‑level voice security deployments. This role is delivery‑focused, highly cross‑functional, and deeply technical. You will be the primary point of contact between Hiya and carriers across EMEA, ensuring each integration is planned, executed, tracked, and delivered with precision.
You will partner closely with Engineering, Product, Carrier Specialists, Customer Success, and external carrier technical teams to bring new Protect integrations to life. The position is based in London with an expectation of three days a week in‑office.
What You’ll Do
Program & Delivery Leadership
* Own end‑to‑end delivery of Protect carrier integrations, from kickoff through deployment.
* Define and maintain realistic project plans (20–25 weeks), milestones, dependencies, and risk registers.
* Run weekly status meetings, maintain project tracking docs, and ensure all stakeholders are aligned.
* Ensure carriers deliver their components on time (network configs, SIP elements, API tests, certs, data mapping, billing inputs).
Technical Leadership & Problem Solving
* Bring technical fluency in REST APIs, AWS services, and SIP/telephony basics.
* Collaborate with Engineering and Product to clarify requirements, data schemas, and integration patterns.
* Validate data elements required for billing, fraud detection, and Protect workflows.
* Identify technical blockers early, escape appropriately, and drive resolution across teams.
Stakeholder & Partner Management
* Act as the trusted point of contact for carriers, ensuring expectations, timelines, and responsibilities are clear. Manage cross‑functional communication with Engineering, CS, Product, and leadership.
* Present clear, concise updates to both technical and non‑technical audiences internally and externally.
* Build strong partnerships through persistence, clarity, and a bias toward action.
Process Improvement
* Improve delivery practices, templates, and tooling for repeatability across future carrier integrations.
* Identify gaps in process, communication, or documentation and proactively address them.
What You’ll Need To Succeed
* 5+ years in technical program management or complex technical project delivery (SaaS preferred).
* Familiarity with software development lifecycle basics, Jira for ticket management, and program management methodologies.
* Experience leading integrations involving APIs, AWS, and complex technical data flows.
* Background in telecom, carriers, SIP/telephony, or adjacent industries.
* Proven experience owning large implementations end‑to‑end, with hands‑on involvement in requirements, risks, and stakeholder alignment.
* Strong command of implementation tracking (status docs, dependencies, RAID logs).
Core Values & Qualities
* Serve our customers – lead with empathy, always seeking to understand customer challenges and provide solutions that deliver real value.
* Do rather than observe – take initiative, move deals forward with urgency, and find creative ways to overcome obstacles.
* Improve yourself and our business – embrace feedback, refine your craft, and seek opportunities to make our sales process and customer experience even better.
* Own and hold yourself accountable for success – take responsibility for your results, celebrate wins, and learn from setbacks without excuses.
* Lead by showing up – bring a clear point of view, engage in open and respectful discussion, and commit fully to team decisions that move Hiya forward.
More Details
* Start Date: Immediately
* Status: Full‑time
* Type: Hybrid
* Location: London, UK
* Travel Requirements: Some
* Department: Business Development
* Reports to: Senior Director Carrier Sales, Europe
Benefits
* 25 holiday plus bank holidays
* Opt‑in salary sacrifice pension scheme (company full 4% of basic salary contribution)
* Paid parental leave
* Private medical insurance through Vitality (including dental & vision)
* Employer‑paid life insurance 2x base salary
* Donation matching for a charity of your choice (up to $1,000 per year)
* WFH equipment stipend
* $1,000 per year in Professional Development funds
* Lunch provided on in‑office days
This position is based in London, UK. Office post code: W1F 8WE
We’re building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.
Our team has won various awards over the last 4 years from Built‑in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Hiya is a people‑centric company focused on helping each and every employee grow both personally and professionally. We commit to a culture of support and empowerment, challenging the status quo and driving innovation.
We are looking for candidates whose skills are transferable: if your experience is relevant, we would still love to hear from you.
#J-18808-Ljbffr