NortonCanes Health Centre are looking to recruit aMedical Receptionist for 30 hours per week. There are 2 GP Partners, 2 Junior GPs 1Practice Manager with an experienced nursing and administration team.
There would be the opportunity for flexibleworking, with the need for cover for holidays and late evening working as partof a rota.
You would be working as part of a close teamdealing with patient queries, care navigating and booking of appointments,answering face to face queries, raising repeat prescriptions, completingreferrals, summarising, registrations/deductions and liaising with the GPs andother ad-hoc duties.
You will have an excellent telephone manner andexperience in dealing with the public. Our Practice consists of 2 GP Partners 2 JuniorGPs 1 Practice Nurse, 2 Receptionists and 1 Practice Manager. We also have thebenefit of a Social Prescriber, a First Contact Physiotherapist, Dietician,Mental Health Practitioner Team and Pharmacy Team.
You would be entitled to join the NHS PensionScheme.
Reception/Administration
To cover reception desk, telephones and main reception duties in keeping with practice protocol in a prompt and courteous manner.
Always be polite and courteous to patients projecting a positive image of the practice and always maintaining confidentiality.
Process appointment requests from patients by telephone and in person.
To be able to care navigate calls: signposting patients to relevant services or arranging appointments in surgery with the relevant clinician as appropriate.
To have a sound and up-to-date knowledge of Local Care Pathways and local services, including the voluntary sector.
To understand the common needs and safeguarding issues of vulnerable patient groups including children, elderly housebound and those with long-term conditions.
Receive and make telephone calls as required. Deal with the day to day running of the computer system and enter patient information, clinical coding as required.
To file, both electronically and manually, photocopy, and email all medical correspondence as required by the practice, both relating to patients and the practice.
Advice patients of relevant charges for private services accept payment and issue receipts if necessary.
Register patients for online services and deal with online prescription requests.
To explain practice procedures and requirements to new patients and temporary patients, providing new patients with all appropriate documentation and appointments enabling them to register with the practice.
Ensure all new patients are registered on to the computer system promptly and accurately.
Ensure letters and hospital referrals are typed and attached/sent appropriately.
Ensure that the waiting room and reception area is always left tidy.
At the end of the day, ensure the telephone system has been transferred correctly to the out of hours service and secure the practice.
To be flexible in the workplace in terms of hours worked as and when the need arises.
Health & Safety
You must adhere to Health and Safety standards to assist in promoting your own and others health, safety and security as defined in the practice Health and Safety Policy.
Report any potential risks identified.
Make effective use of training to update knowledge and skills.
While seeking treatment, patients entrust us with, or allow us gather, sensitive information in relation to their health and other matters. In the performance of the duties outlined in this job description, you may have access to confidential information relating to patients and their carers, practice staff or healthcare workers. Information relating to patients, carers colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Attend team meetings and contribute towards discussions on matters of practice policy affecting patients and staff.
To participate in any training programme implemented by the practice as part of this employment
To participate in an annual performance review and take responsibility maintaining a record of own personal and/or professional development.
Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
Maintain quality within the practice.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance teams performance.
Alert other team members to issues of quality and risk.
Equality and Diversity
Support the equality, diversity and rights of patients, carers and colleagues.
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
To apply all practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Reception/Administration
To cover reception desk, telephones and main reception duties in keeping with practice protocol in a prompt and courteous manner.
Always be polite and courteous to patients projecting a positive image of the practice and always maintaining confidentiality.
Process appointment requests from patients by telephone and in person.
To be able to care navigate calls: signposting patients to relevant services or arranging appointments in surgery with the relevant clinician as appropriate.
To have a sound and up-to-date knowledge of Local Care Pathways and local services, including the voluntary sector.
To understand the common needs and safeguarding issues of vulnerable patient groups including children, elderly housebound and those with long-term conditions.
Receive and make telephone calls as required. Deal with the day to day running of the computer system and enter patient information, clinical coding as required.
To file, both electronically and manually, photocopy, and email all medical correspondence as required by the practice, both relating to patients and the practice.
Advice patients of relevant charges for private services accept payment and issue receipts if necessary.
Register patients for online services and deal with online prescription requests.
To explain practice procedures and requirements to new patients and temporary patients, providing new patients with all appropriate documentation and appointments enabling them to register with the practice.
Ensure all new patients are registered on to the computer system promptly and accurately.
Ensure letters and hospital referrals are typed and attached/sent appropriately.
Ensure that the waiting room and reception area is always left tidy.
At the end of the day, ensure the telephone system has been transferred correctly to the out of hours service and secure the practice.
To be flexible in the workplace in terms of hours worked as and when the need arises.
Health & Safety
You must adhere to Health and Safety standards to assist in promoting your own and others health, safety and security as defined in the practice Health and Safety Policy.
Report any potential risks identified.
Make effective use of training to update knowledge and skills.
While seeking treatment, patients entrust us with, or allow us gather, sensitive information in relation to their health and other matters. In the performance of the duties outlined in this job description, you may have access to confidential information relating to patients and their carers, practice staff or healthcare workers. Information relating to patients, carers colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Attend team meetings and contribute towards discussions on matters of practice policy affecting patients and staff.
To participate in any training programme implemented by the practice as part of this employment
To participate in an annual performance review and take responsibility maintaining a record of own personal and/or professional development.
Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
Maintain quality within the practice.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance teams performance.
Alert other team members to issues of quality and risk.
Equality and Diversity
Support the equality, diversity and rights of patients, carers and colleagues.
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
To apply all practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
A recognised qualification (NVQ Level 2/GCSE Grades A to D to include English and Maths) or have equivalent experience in a relevant role.
Medical Terminology
Flexible working
A recognised qualification (NVQ Level 2/GCSE Grades A to D to include English and Maths) or have equivalent experience in a relevant role.
Medical Terminology
Flexible working
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Norton Canes Health Centre
Norton Canes Health Centre
Employer's website