Salary: £60,000 - 60,000 per year Requirements: Extensive experience in data, analytics, or insights roles, including leading BI/analytics teams (Ideally 5-10 years experience) Proven ability to manage, coach, and develop analysts, foster a high-performance culture, and set clear standards Experience shaping and delivering a data and insights strategy aligned to organizational goals Able to manage multiple deadlines, prioritize effectively, and take ownership for delivery in a fast-paced environment Strong experience in analytics, insight, or BI within operations, financial services, or similar data-driven environments Proven Data Story Telling ability Excellent ability to communicate complex data clearly to non-technical audiences Predictive and Prescriptive analytics focus on member outcomes, continuous improvement, and cost profile Strong communication and report writing skills, able to present complex information simply and persuasively Proven ability to influence stakeholders at all levels and build strong internal and external working relationships Confident representing the team, challenging constructively, and providing thought leadership Commercial and strategic insight mindset with the ability to deliver insights that influence strategy and operational efficiency Stakeholder leadership without authority; highly effective at influencing senior stakeholders and acting as a trusted advisor Advanced skills in SQL, Python or R, and data visualisation tools (Power BI, Tableau) Experience influencing senior stakeholders Experience with Contact Centre WFM & Telephony platforms (Avaya, Verint, NICE, others) Strong lateral thinker with intellectual agility to explore unstructured problems and generate creative analytical solutions High level of accuracy, attention to detail, and ability to identify trends, anomalies, and underlying drivers Able to interpret data with a clear commercial mindset Nice to have: Comfortable working in an environment with ambiguity, shifting priorities, and evolving information Creative, open to new ideas and new ways of working; willing to challenge established approaches constructively Experience designing analytical strategy or data standards Data governance practices and procedures Experience supporting change and/or continuous improvement (Technology deployments, systems migration, benefit realisation tracking) Coaching, mentoring, and quality assurance experience supporting the development of junior analysts Experience working in a regulated environment and with external clients Proactive, self-motivated, and able to manage a high personal workload with multiple deadlines Industry-based qualifications or certification as appropriate to the role (The Forum, CCMA, Microsoft, Google Analytics, DAMA, LSS) Responsibilities: Lead the design, development and automation of dashboards, reporting suites and analytical tools Translate complex data into clear insight for decision makers, providing narrative-driven recommendations Partner with Planning to validate forecast assumptions and produce performance variance analysis Drive data quality improvements and define data governance standards within Planning & Insights Own the analytical roadmap, prioritising high-value insights and ensuring timely delivery Coach and technically develop the Insights Analysts in modern analytical techniques and tools Support strategic projects with scenario modelling, trend analysis and evidence-based recommendations Support wider stakeholder population, e.g., Change, IT, HR & Finance Communicate clearly to ensure team members are working harmoniously and to the same standard Make effective decisions to aid with the progression of projects and problem-solving Motivate, support and drive the team towards their goals Undertake full responsibility for the management and development of the team Technologies: Support Power BI Python SQL Tableau More: We are Local Pensions Partnership Administration (LPPA), a multi-award-winning organization and one of the UKs leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police, and Firefighter pension schemes. We focus on keeping our members fully informed about their pensions while continuously educating and supporting employers. Joining us means becoming part of a people-first organization that offers competitive salaries, a comprehensive benefits package, opportunities for professional growth, and a collaborative, inclusive organizational culture. last updated 20 week of 2026