Are you an experienced supervisor who thrives on supporting teams and raising advice quality?
We’re looking for a Welfare Benefits Technical Supervisor to provide day-to-day technical supervision of our welfare benefits service, helping advisers and caseworkers deliver accurate, high-quality advice.
You’ll coach and mentor staff, quality-check casework, manage workflows and support complex cases, working closely with the Welfare Benefits Advice Service Manager to keep the service running smoothly and to a high standard.
If you have strong welfare benefits knowledge, proven experience supervising advice work, and a passion for fairness, equality and great outcomes for clients, we’d love to hear from you.
Employees benefit from:
* Being part of a committed team who work together to bring about positive changes for individuals, local communities and society as a whole
* Structured Personal Development process with clear opportunities to develop yourself professionally and your career within the organisation
* Full training appropriate to the role
* 36 days annual leave (including bank holidays) for full time employees
* Access to our Employee Assistance Programme
* Northumberland Community Bank payroll savings scheme
* Enrolment in the Company Pension Scheme
Citizens Advice Northumberland is a Disability Confident and Living Wage employer and has signed the North of Tyne Good Work Pledge.
Job Title: Welfare Benefits Technical Supervisor
Hours: As part of our commitment to being a flexible employer, applications are welcomed from candidates who are able to offer anything up to 37 hours a week.
Location: Ashington
To find out more about the role contact:
#J-18808-Ljbffr