Overview
Join our team at M&S as a Café Customer Assistant in our Café, where you'll champion our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You'll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Job Title: Café Customer Assistant - Hospitality - Bristol Cabot Circus
Location: Bristol Cabot Circus
Summary: Café Customer Assistant - Hospitality - Bristol Cabot Circus
Job Description
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that shelves are stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and act upon feedback, asking for it regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
People & Inclusion
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We’re committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share your requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Retail
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