Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Support in navigating the health system by being the initial point of contact and connecting with the right teams within the Primary Care Network with aim of improving and supporting continuity of care Be the initial point of contact for patients accessing the practice ensuring all patients are greeted / responded in a friendly, welcoming and empathic manner Respond to all contact, queries, and requests from patients/visitors either via face to face, telephone, or online, in a timely, courteous, and professional manner. Ensure confidentiality is always upheld and information provided to the patient is within the scope your responsibility and is as advised by the clinician Support with access to appointments by assisting patients with the submission of digital triage assessment forms to obtain appointments or guidance on appropriate healthcare services to support patients needs When appropriate signpost patients to other services and self-help in accordance with the protocols and policies. Seeking guidance when required Advise patients of the triage outcome of their initial enquiry; communicate this to the patient in the manner they would like to receive it Communicate clearly, sensitively and effectively with patients, carers, family members and other professionals, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, and preferred ways of communicating Accurately and efficiently process/record data on IT systems in line with practice protocols and policies Action daily checklists/procedures including ensuring the security of the building by following all opening and closing procedures Maintain knowledge of private services offered and take payments for these Complete Practice urgent/routine tasks, and own tasks delegated via IT Systems Read and action Outlook emails/MS Teams communications daily including weekly briefs and daily updates Promote and assist patients to use the Surgery Pod in waiting rooms to accurately record patients health readings Support the smooth running of appointments, ensuring timely communication of patient arrivals, monitoring clinics not running to time and informing patients and facilitating the cancellation and rearrangement of appointments Demonstrate awareness and basic understanding of safeguarding policy and how to report concerns Report any building, maintenance, IT or equipment issues to the relevant parties Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures