We are looking for a sharp, confident communicator to lead high impact customer communication and engagement across the Council. If you thrive on shaping messages, driving campaigns and building strong relationships, this role puts you at the heart of how we connect with our customers. What you’ll do • Lead integrated marketing, media and engagement activity across the organisation. • Deliver targeted, evidence based campaigns with clear outcomes. • Manage publications, customer communications and supplier relationships. • Work closely with service teams to create clear, customer focused messaging. • Advise senior leaders and councillors on communications and engagement. • Ensure all activity meets legal, regulatory and reputational standards. • Oversee budgets, track performance and manage a varied workload. What you’ll bring • Strong experience in marketing, media, engagement or PR in a large public sector setting. • Proven success delivering campaigns and communication strategies. • Confident people manager with experience overseeing suppliers. • Excellent written and verbal communication skills. • Strategic thinker who can influence, collaborate and drive change. • Politically aware, emotionally intelligent and resilient under pressure. • Skilled at building trust with stakeholders at all levels. • Highly organised, proactive and accountable. • Degree level qualification (or equivalent) and commitment to ongoing development. • Solid understanding of relevant legislation, including GDPR, publicity and equalities law. • Strong IT skills across MS Office and digital engagement tools. • Ability to travel independently. This role is ideal for someone who wants to make a real impact, shape how our Council communicates and champion a “one Gedling team” approach. What We Offer In return, we offer a supportive and flexible working environment, with offices set in an attractive parkland location, excellent public transport links and free on-site parking. We actively support hybrid working and are happy to discuss arrangements that help you balance work and life. Our benefits include -Generous annual leave entitlement -A comprehensive local government pension scheme -Employee Assistance Programme offering confidential support, financial and legal advice -Access to retail discounts -Significantly reduced gym membership at Gedling Leisure Centres For full details of the role and requirements, please refer to the Job Description and Person Specification in the Supporting Documentation section. Need more information? For an informal discussion about the role please contact karen.morgan@gedling.gov.uk *We reserve the right to close the advertisement before the closing date if we have received a sufficient amount of interest and/or applications for the roles. * Please note, you must have the right to work in the UK at the time of application; we are unable to offer visa sponsorship for this role. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .