* Coordinates and acts as SPOCproject lead for complex service requests local projects eg MES systems network expansion MPOD
* Interacts with MLL personnel to problemsolve futurestate requirements
* Serves as source of functional understanding of processes tools and integration of MLL plant equipment with IT platforms eg Wonderware Camstar OSIPI Werum as well as MLL business knowledge
* Interacts with multiple MLL stakeholders Execution systems plant engineers and technicians and MLL IT
* Maintains facility IT ownership
* Monitor and achieve service levels tracks metricsanalytics and ensures site health of GTS services eg network reliability availability capacity etc
* Performs sitelevel DR CMDB related to GTS services
* Risk security vulnerability and compliance management related to GTS services
* Localsitelevel asset planning purchasing deployment and decommissioning related to GTS services
* End user knowledge eg training technical writing related to GTS services
* Delivery and coordination of enduser services service desk related to GTS services eg desktopprinterother hardware support network user access collaboration tools mobility software installmaintenance 247 coverage best endeavors or formalized
* VIP services related to GTS services
* Service request coordination related to GTS services
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