Customer Service Representative
Location: Portbury, Bristol
Salary: £27,000 per year
Hours: Monday to Friday, 8:30am – 5:00pm
Contract: Full-time, permanent
Benefits
25 days annual leave plus UK bank holidays (33 days total)
Office closes over the Christmas period
Stable, long-term role
Friendly, supportive team environment
We are looking for a reliable and customer-focused Customer Service Representative to join a small, friendly team based in Portbury.
This is a fully office-based role where you will play a key part in supporting customers and the sales team by handling phone calls, emails, and sales orders, while delivering a high level of customer service at all times.
The Role
You will be responsible for:
Answering incoming customer calls and emails in a prompt and professional manner
Processing sales orders received from customers and the external sales team
Taking ownership of customer enquiries and resolving them where possible
Liaising with internal departments to ensure queries are resolved efficiently
Providing ongoing support to the sales team and sales managers
Updating and maintaining customer records and CRM systems
Managing your own workload and diary effectively
Handling challenging customer conversations calmly and professionally
What We’re Looking For
Previous experience in a customer service or office-based role
Confident and professional telephone manner
Strong communication and organisational skills
Positive, proactive attitude and a reliable approach to work
Ability to work independently and as part of a small team
Good IT skills, including Microsoft Office
Experience with CRM or MRP systems is an advantage, but not essential
If you’re interested in this role, please apply with your CV. Suitable candidates will be contacted to discuss the position in more detail