Stratstone
Mercedes Benz Ayr
We offer a basic salary of £29,250 with OTE of £39,046, pension, critical illness cover, life assurance, 31 days holiday (including bank holidays), and exclusive company discounts on used car purchases, leasing deals, and aftersales services.
Are you passionate about delivering industry-leading customer care and satisfaction? If so, join our team as a Service Advisor!
As a Service Advisor, you'll have a passion for customers and derive satisfaction from providing excellent customer experiences. Recent or current experience in customer service roles—whether in hospitality, retail, or contact centres—would be beneficial.
Interest in the automotive industry or cars, from their aesthetics to their mechanics, is a plus, but not essential.
To qualify as a Service Advisor, you must hold a full UK driver’s license.
Role Responsibilities:
1. Providing estimates, booking, and scheduling service and repair work for customers.
2. Advising on recommended courses of action and accurately invoicing for work completed.
3. Keeping customers informed about available extras, accessories, and value-added products, and maximising upselling opportunities.
What You Need to Succeed:
* Experience in customer service, sales, and an interest in the automotive industry.
* Excellent organisational and administrative skills, with experience using computer systems.
* Upselling experience and comfort working in a fast-paced environment.
* Ability to maintain high customer service standards while meeting KPIs and deadlines.
At Lithia UK, our growth is driven by our people. As one of the largest automotive retailers globally, we are committed to transforming personal transportation and setting new standards for customer experience. Our core values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—are at the heart of everything we do.
Join us to be part of a team that embraces innovation, encourages personal growth, and celebrates success. If you're ready to make an impact in an empowering environment, we’d love to hear from you.
Diversity and Inclusion:
Lithia UK values diversity and welcomes applications from all backgrounds and communities. If you have the motivation, skills, and potential we’re looking for, please get in touch. We are an equal opportunities employer.
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