Job Title
: Area Manager - Newcastle
Location
: In Property in Newcastle
Department
: Operations
Reports to
: Head of Property Operations- UK
Role Overview
An opportunity has arisen for an Area Manager to join and lead our amazing team in Newcastle. We have eight units in this city making up nearly 3000 students beds serving both Universities in the City.
We're on the lookout for an inspiring, strong and professional individual to lead our team and shape the experience of our customers across multiple sites. This is a role for someone who loves people, thrives on variety and has the drive to deliver operational excellence every single day. This person must be an exceptional communicator with best in class communication skills to get the best out of their team and lead by example at all times.
If you've got proven experience in managing multi-site operations and a passion for helping people and places thrive, we'd love to hear from you.
As an Area Manager, you'll:
* Lead and inspire site teams to deliver outstanding service and memorable experiences.
* Support and coach managers, helping them unlock the best in their teams.
* Keep standards high, ensuring compliance, consistency and operational excellence.
* Be fully accountable for performance, budgets, and KPIs and find smart ways to improve them.
* Work closely with central teams to roll out initiatives, drive innovation and share best practice.
* Build strong relationships with customers and stakeholders, ensuring we're always their first choice.
* Champion a culture of learning, collaboration and accountability.
* Stabilise mobilisations and change curves, change projects and new company initiatives.
* Support the Head of Operations UK when required, taking on higher level responsibilities.
What we're looking for
* Proven operational leadership experience across multi-site environments.
* Have excellent organisation, communication and delegation skills.
* Background in multisite management, PBSA experience not essential. Looking for incredibly strong and motivated leaders of people with exceptional organisational skills.
* Strong commercial awareness and total confidence with budgets and numbers.
* A problem-solver who thrives in fast-paced, ever-changing environments.
* Someone with energy, resilience, and a real passion for people.
Why join us?
* A role where you'll make a real difference, to your teams, your customers and our business.
* The freedom to shape how we do things and the support to make it happen.
* A competitive salary, bonus potential, and Thrive benefits package.
* Opportunities to grow your career in a business that's ambitious, supportive, and values-driven.
Job Description
Responsibilities, duties and tasks
* Responsible for the overall management and performance of all buildings under their management and driving its core KPI's.
* Responsible for managing the relationship and ensuring SLA's are maintained with all third party relationships and University partners.
* Drive operational standards at all levels and ensure site teams carry out duties as required and to the standard set and expected.
* Carry out and ensure relevant 121 procedures are completed for all team members.
* Maximise occupancy by managing various sales processes and the booking journey, working alongside the Central Sales and Marketing team.
* Maximising commercial revenue opportunities through summer lettings and group / corporate business.
* Engage and support both the students and team in Student Welfare matters signposting to relevant agencies and universities where appropriate.
* Manage and seek continuous improvement of the customer service functions delivering a supportive and engaging service that provides clear, accurate and timely responses with tenants in relation to all queries.
* Enforce Tenancy Agreements adhering to ANUK National Codes of Standards and company policies.
* Manage the rent collection procedures and debt management in line with Key Performance Indicators alongside the relevant policies.
* Reporting on a weekly basis and liaising with solicitors to enhance debt recovery.
* Ensure all data and information is recorded and accurately maintained within the management and booking systems.
* Directly manage the City Facilities Manager with a view on the Facilities team to ensure a safe and secure environment is maintained, and all maintenance requests offer timely responses in line with Service Level agreements and ANUK.
* Ensure high quality customer service is offered to all tenants and visitors.
* Assist with the development and review for continuous improvement of good practice and standard operating procedures.
* Challenge poor attitudes and behaviours from staff and be confident in performance management.
* Adhere to Fire, Health and Safety plans and undertake relevant tests and drills.
* Proactively plan and managed the turnaround cycle for each building to ensure all buildings are delivered back to high standard in readiness for the next cohort.
* Oversee the management of the check-in and check-out process, ensuring all inspections are carried out accordingly and all charges/deposits are dealt with in the correct manner.
* Manage the Operations budget, and all on-site cash ensuring banking is carried out on a regular basis.
* This is an active role leading our property team, therefore being present as part of the area property team is essential and Home Working or Hybrid Working is not available as an option for this role.
* Participate in Open Days, Check-In Days, University events and other external events where required.
* Deal with complaints in a professional manner ensuring reference to relevant policies and within set timescales.
* Attend any training courses where necessary for professional development.
* Any other duties as required to model exceptional values and service for your team and customers.
For this role it is desirable that the post holder has the following skills/qualities:
* At least 3 years in a Management position demonstrating strong senior leadership
* Strong understanding of what constitutes excellent customer service.
* To be able to use and act on own initiative without instruction or direction.
* Able to work accurately and effectively under pressure
* Experience in a sales environment face to face, via phone or via email
* Analytical and problem-solving skills.
* A good understanding of operational management, compliance and legislative requirements.
* A sound understanding of ANUK guidelines.
* Experience in debt management.
* Good verbal and written communication
* Strong IT skills including Word, Excel and Outlook
Package and Benefits:
The Basics..
Working for Abodus, you'll be entitled to 23 days annual leave plus bank holidays, with additional days after 2 & 3 years' service, as well as a pension scheme and a fun working environment with regular staff social activities for our teams to have just as much fun as our residents
First Day Jitters?
Whether it's your child's first day at school, nursery or University, we get how big a deal that is. So go ahead, take the day off on us
Tying the Knot?
If you're getting married or celebrating a civil partnership, we'll toss in some extra annual leave. After all, a honeymoon isn't just a trip; it's the beginning of a new adventure.
Spread the ABODUS Love
If you love working here (and we hope you do), why not share the love? Refer a stellar professional from your network to us. Once they've completed their probation period, there's a cool £500 waiting for you.
For Our Furry Friends..
Our pets are our family, and their loss is profound. If you ever face this heartbreak, we're introducing pet bereavement leave. We're here for you.
Passport to Progress:
We're super excited to roll out our career development program. Whether you're a newbie or a veteran, there's always room to grow, learn, and evolve. This will be open to every member of the ABODUS team.
Shine On
Exceptional work doesn't go unnoticed. We're amplifying our rewards for those who consistently bring excellence to the table.
Abodus Celebrating Excellence (ACE) Awards
This one's big An evening of glamour, recognition, and celebration. Because each one of you plays a part in making ABODUS an incredible place to work.
Annual Conference
Gear up for the most exciting few days of the corporate year where you will be headed out to undertake fun teambuilding activities push yourself to your limits and learn more about our business during this 3 day annual conference.
Job Type: Full Time, Permanent
Location: Newcastle
Hours: 40 hrs per week
Salary: £50,000 + Annual Performance based Bonus 10%