Senior Customer Operations Performance & Support Manager 🚨 📍 Location: Reading or Glasgow (Hybrid) ✈️ Travel: Regular travel to India required 💰 Salary: Excellent package + bonus + benefits Lock Global is seeking a customer-focused operations leader to support our Customer Service teams and drive performance across our service delivery. This is a key role that connects internal teams, delivery partners, and customers—ensuring smooth operations, high-quality service, and continuous improvement. Key Responsibilities: * Lead and support Customer Operations teams to deliver exceptional service * Collaborate with partners and internal stakeholders to align goals and performance * Monitor KPIs and service metrics, identifying trends and improvement opportunities * Provide actionable insights through detailed reporting and analysis * Champion operational efficiency and process improvements What We’re Looking For: * Proven experience in operations and partner management * Strong analytical and reporting skills * A proactive mindset with a passion for continuous improvement * Excellent communication and stakeholder management abilities * Willingness to travel internationally, particularly to India Why Join Lock Global? * Competitive salary and bonus structure * Hybrid working model * Opportunity to influence and shape customer ope...