Overview
Customer Relations Consultant – Caerphilly Full time position, excellent benefits, competitive salary with achievable OTE of £32,522. We're seeking a skilled and enthusiastic individual to join Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve customer cancellations efficiently.
Responsibilities
* Managing a portfolio of customer cases via various channels (telephone, email, letter)
* Collaborating with Telephone and Field Customer Account Managers to deliver exceptional customer service.
* Ensuring first-time resolution for customer issues to meet and exceed their expectations.
* Supporting the retention of business by delivering high-quality support to customers.
* Identify customer requirements accurately, fulfil promises of "1st time resolution", and aim to support business growth and retention.
* Proactively solve problems, deliver excellent service to customers and internal stakeholders, and support with cancellations.
* Successfully negotiating, and navigating any challenges, with both our customers and across the phs Group.
* Consistently achieving and exceeding targets.
* Proactively offer enhanced customer experiences and increase revenue by selling additional products/services.
* Compile information to improve overall customer experience through feedback to the business.
Qualifications / Experience
* Extensive Customer Relations experience
What we offer
* A full-time position, working Monday to Friday.
* Rewarding salary, great team and with OTE of £32,522.
* Access to Virtual GP for you and your family
* No weekend or evening working
* Hybrid working after 6 months.
* Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com
* Free Parking on-site so no parking costs
* Excellent careers opportunities
* 23 days holiday plus bank holidays off
* Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
Apply today, with your CV, and please feel free to review our website for further information.
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