Overview
CX Executive role at Zurich. Location: UK (London, Fareham, Farnborough or Swindon) – Hybrid. Working hours: part-time, job-share or full-time; salary up to £37,000 depending on experience plus benefits. Closing date for applications: Friday 10 October 2025.
Shape the Future of Customer Experience at Zurich
Are you passionate about making a real difference for customers? Do you want to be part of a team where your ideas are valued and your career can grow? Our Customer Experience (CX) team is at the heart of delivering innovative, customer-focused solutions—and we’ve been recognised for our impact as CX Team of the Year at the UK Customer Experience Awards (UKCXA).
The opportunity:
As a CX Executive, you’ll work on projects that genuinely make a difference for customers and intermediaries, helping to shape experiences that go beyond products and touch every part of the customer journey. You’ll facilitate workshops, analyse customer insights, and collaborate with stakeholders across the business as part of a team focused on continuous improvement and innovation. This is an opportunity to accelerate your career in customer experience, build your expertise, and contribute to Zurich’s future.
Why Join Us?
* Be part of a collaborative, forward-thinking team recognised for excellence.
* Help design experiences that prioritise customers and intermediaries.
* Learn, grow, and drive change across Zurich.
We offer flexible working arrangements (including part-time, flexible hours, job share, remote work where possible, or compressed hours); discuss flexibility at interview.
What will you be doing?
* Put customer and intermediary needs at the heart of everything you do, shaping experiences that delight.
* Work with colleagues across disciplines to deliver user-centered solutions, using research and insights to inform decisions.
* Analyze customer perspectives, drawing on data, research, and external trends to provide fresh insights.
* Support qualitative research and help facilitate workshops that spark innovation.
* Lead or contribute to CX projects, turning ideas into actions in partnership with the wider business.
* Bring the customer story to life through presentations, reports, and visual maps to help Zurich hear and see our customers.
What are we looking for?
* Ideally 2–3 years’ experience in a customer-focused role with a passion for CX.
* Strong written and oral communication skills with the ability to influence stakeholders at all levels.
* Familiarity with CX methodologies and multi-channel digital environments.
* Ability to thrive in a fast-paced setting and manage multiple projects.
* Relentless energy and resilience to champion the customer and drive positive culture change.
You are…
A natural collaborator—analytical, articulate, and empathetic. You bring optimism, rigour, and energy to every challenge. You’re delivery-focused and committed to making a difference for our customers, intermediaries and for Zurich.
Ready to grow with us?
Apply today and help us create a brighter future for our customers and intermediaries — together.
As an inclusive employer, we welcome candidates from all backgrounds. You’ll have the opportunity to request reasonable adjustments or practical support needed when you apply.
What will you get in return?
Zurich offers a wide range of employee benefits to fit different needs. Benefits include a 12% defined non-contributory pension, annual company bonus, private medical insurance, and the option to buy up to 20 extra days or sell some holiday. Additional benefits cover wellbeing, flexibility, and opportunities for development.
Zurich is committed to being a responsible and impactful business with a diverse and inclusive environment, supporting colleagues’ wellbeing and development.
Our Culture
We value diversity and inclusion and strive to reflect the diversity of our customers. We offer training and development opportunities, volunteering through our charitable arm, Zurich Community Trust (which has provided grants and volunteered time valued at over £90 million in the UK).
Our Commitment
We’re making a difference—creating a brighter, more sustainable future and supporting customers, people, and the planet. We’re proud to be the first insurer to sign the UN Business Ambition for 1.5°C pledge.
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