Job title: Installations Coordinator
Location: Wisbech
Reports to: Supply Chain Manager
Level: Administration
General Description:
To liaise directly with the client and Area Installations Manager, creating a schedule of works. Ensuring a smooth transition in the client’s journey from handover of sale to sign-off, providing a 5-star service in line with the Harvey Jones brand. You will be responsible for managing the relationship with the client and keeping them updated with all necessary information. You will schedule field-based team member diaries and arrange all survey and inspection visits to clients, coordinate a national resource of sub-contracted kitchen fitters and painters, and schedule other third-party visits/works, such as worktop fabricators/installers, to complete works on behalf of the business with clients.
Experience in a client-facing role is essential.
Duties and Responsibilities:
1. Schedule client appointments with field-based Area Installations Managers for:
* Site surveys
* Post-fit and paint inspections
* Sign-off and investigation visits
1. Manage the client journey from point of sale to completion, liaising with sales teams in the field to deliver the Harvey Jones experience.
2. Schedule sub-contractors in line with client project timescales.
3. Manage warranty claims.
4. Coordinate and manage Area Installation Manager diaries to ensure effective and efficient use of time and resources.
Maintain up-to-date and accurate information on the Company’s Easy Quote system.
Keep track of multiple installations, ensuring the highest level of customer service while following processes.
* React quickly and effectively when issues arise.
* Maintain a professional manner at all times.
* Perform ad hoc administrative duties to support and maintain the overall effectiveness and efficiency of the Installations Department.
* Embrace and uphold the Company’s Brand and Core Values.
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