Key Responsibilities Act as the first point of contact for customer enquiries via telephone and email Handle queries relating to samples, pricing, and product information Create project quotations using Excel templates Calculate margins and pricing in line with targets Support sales account managers with project administration and CRM updates Register and track projects and specifications with suppliers Maintain accurate customer, company, and project records Liaise with suppliers, warehouses, and internal teams on stock and availability Prepare accurate order handovers for processing teams