Job Description
NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - HARDWARE BREAK/FIX)
To apply:
THE OPPORTUNITY
We are seeking a Level 2 Field Service Technician to deliver scheduled onsite hardware repair services across Birmingham. This role involves daily travel (50%+), working independently across multiple customer sites.
THE ROLE
* Diagnose, troubleshoot, repair and maintain HP & Lenovo laptops and desktops
* Perform full device strip-downs, component-level replacements and rebuilds
* Carry out scheduled onsite hardware break/fix visits
* Follow strict parts processes and return procedures
* Manage tickets and updates via phone, email and internal systems
* Escalate service delivery issues appropriately
* Maintain tools and testing equipment
* Work independently across field locations
* Lift and carry equipment up to 25kg where required
This is a field-based role with periods of driving.
REQUIREMENTS
* Minimum 3 years' hands-on hardware repair experience (desktop/laptop)
* Proven field break/fix experience (HP & Lenovo)
* Strong diagnostic and troubleshooting capability
* Comfortable working independently
* Willingness to travel 50%+ daily
* Valid UK driving licence and good driving record required
TO BE CONSIDERED
Email your CV and availability to:
PLEASE NOTE
This is NOT a deskside support role.
We require experienced field hardware break/fix engineers with proven experience repairing HP and Lenovo laptops and desktops. If not training, can be provided but breakfix is essential
Candidates who have only carried out basic deskside tasks (e.g. battery or keyboard swaps) will not be considered.
KEYWORDS
Field Service Technician, Hardware Break/Fix, Laptop Repair, Desktop Repair, HP, Lenovo, Field Engineer, Level 2 Engineer, Hardware Diagnostics