Job Type: Full-time, Permanent Location: Ford Farm, Ford Ln, Upton Grey, Basingstoke RG25 2RP Working Hours: Monday to Friday, 8:00 AM 5:00 PM About Us PHL is one of Europes largest forklift truck wholesalers. We prepare and sell forklifts and material handling equipment to dealers worldwide. We have a busy and growing site in Basingstoke with nearly 1,000 machines. We are expanding and improving our technical operations, and we are looking for someone to support our engineering team. Role Overview We are looking for a Service Manager to join our team in Basingstoke. This role is mainly office-based and focused on technical plant support, using a computer, service systems, and technical manuals. You will help our engineers (especially those working on the road) by supporting them whenever they need help. You may also speak to customers when needed to solve some issues. Key Responsibilities Provide technical support to engineers working on-site and in the field (road engineers) Help diagnose faults and breakdowns Read and understand wiring diagrams, hydraulic /diagrams, and technical manuals Support with service software / laptop diagnostics tools Speak with customers to understand machine problems and help find solutions Liaise with manufacturers / suppliers for additional technical advice when needed What Were Looking For Experience in forklifts OR similar machinery, such as: Plant machinery / construction equipment Agricultural machinery Heavy equipment Material handling equipment Industrial machines with electrical systems Benefits Competitive salary (based on skills and experience) Sick pay 20 days holiday 8 bank holidays Free on-site parking