Our client is looking for an experienced Customer Services Information Guide (Contact Centre)
6 Month Position. Monday – Friday 9am – 5pm 37 hours per week.
This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs.
To answer calls from customers, using our Call Centre technologies.
To answer emails from customers using digital email technology.
To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer’s needs.
To maintain customer service standards by answering customer’s telephone calls and emails, being courteous, welcoming and professional at all times.
Once the customers’ needs are understood, give them the support and confidence to self-serve to answer their own query or by using Council equipment with a view to using their own where possible in the future.
To refer unresolved actions to the senior, Team Leader, or other areas.
To adhere to the Data Protection Act.
Answering inbound telephone calls from Swindon Council residents reporting Housing Repairs.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer