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Commodities Client Service Account Manager Vice President, London
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Client:
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
414d3c3cc5ea
Job Views:
2
Posted:
27.05.2025
Expiry Date:
11.07.2025
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Job Description:
Are you experienced in client services and have passion for leadership? Then you found the right position for you!
As a Commodities Client Service Account Manager Vice President within the Trade & Working Capital Client Service, you will be responsible for the servicing of Core and Structured Trade Finance products. You will also be required to use in-depth product knowledge to resolve challenging client facing issues during the product life.
Job responsibilities
* Manage life cycle of transactions after Sale
* Build relationships with the Client segment, Internal Operations, Middle and Front office colleagues
* Track the client transactions through operational steps and liaise with multiple internal parties to ensure smooth handling and fast turnaround time for the client
* Provide client reporting to help enhance their experience including discrepancy analysis, inquiry volume and type, early payment opportunities, digital solutions
* Support the operation workflow to resolve refusals, disputes, and problematic transactions
* Record all Client interactions in case management system (. calls, meetings, issues, and proactive communications)
* Escalate client concerns and any issues to Sales (., encryption emails)
* Understand the Commodity products lifecycle from front to back and be the “go-to” person within the team
* Partner with Trade Sales as Trusted Advisor to enable new business and solutions
* Work closely with the Client Service, Operations, and Compliance teams and other regions to close gaps and standardise processes / improve consistency.
* Communicate with clients to solve immediate day-to-day issues on live transactions as well as understand their long term needs to shape business decisions
Required qualifications, capabilities, and skills
* In depth knowledge of LC/SBLC mechanisms for Commodity Products
* Strong knowledge/understanding of the Oil & Gas and Commodities industries
* Strong familiarity with key market practices in the sector
* Ability to explain the clients’ LC requirements to internal stakeholders, assessing key risks and mitigants for the bank
* Ability to work within tight deadlines
* Ability to operate in a collaborative environment and possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
* Proven leadership skills and capable of delivering exceptional performance under pressure
* Strong focus on client satisfaction and the building of excellent relationships with our customers
Preferred qualifications, capabilities, and skills
* Trade Finance Commodity expertise
* Excellent planning and organization skills
* Comfortable working within tight deadlines
* Ability to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
* Ability to develop and mobilise internal networks and resources
* Ability to effectively use and manage multiple system
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