Overview
Join to apply for the Customer Service Adviser role at The New Homes Group.
Location: Office based full time in Wakefield, West Yorkshire. Salary: £25,500 Basic. Working Hours: 40 hours per week, 5 days a week with a rolling 4-week rota, including early and late starts and every-other-weekend work.
About The New Homes Group
The New Homes Group, part of the Connells Group, is the UK’s leading new homes specialist. We work with housebuilders, lenders and a nationwide network of estate agents, offering a range of services including Mortgage Services, Part Exchange and Assisted Move. We provide opportunities for career development and progression within The New Homes Group and a competitive salary package.
Role and Opportunities
We are appointing additional Customer Service Advisers to join our Mortgage Helpline Teams. The role offers full training and opportunities to progress within Financial Services. We welcome applicants with or without prior experience in Financial Services, provided they demonstrate a strong desire to succeed.
TNHG Mortgage Services is the front line and first point of contact for customers. Customer Service Advisers are highly trained, deliver a great first impression, and work well both independently and as part of a team. A proven track record in customer service or administration is beneficial but not essential.
Responsibilities
* Provide telephone and customer service support, delivering a high standard of customer care.
* Be detail conscious and capable in an office-based, administrative environment.
* Meet and strive to exceed personal targets and customer service standards.
* Maintain excellent interpersonal skills, with outstanding telephone manner and strong listening skills.
* Use Microsoft Office (Excel, Word, Outlook) competently.
* Contact customers using tools such as text, WhatsApp, and social media as appropriate.
* Engage with customers to discuss services offered and introduce the company.
* Coordinate call-backs with mortgage specialists to progress customers in their house buying journey.
Requirements
* Previous telephone or customer service experience preferred.
* Experience in Financial Services is desirable but not essential; training is provided.
* Strong attention to detail and ability to work in an administrative environment.
* Motivation to meet and exceed targets and customer service standards.
* Excellent interpersonal and communication skills; strong listening and telephone skills.
* Proficiency in Microsoft Office (Excel, Word, Outlook).
Benefits
* Permanent full-time employed role.
* Comprehensive induction and ongoing training and development.
* 28 days paid holiday including Bank Holidays.
* Birthday day off (after probation).
* Progression opportunities within an expanding business.
* Contributory workplace pension.
* Discounts on estate agency fees, mortgage fees, and surveying services.
* Staff referral bonus scheme and death in service cover.
* 24-hour employee well-being and EAP.
* Free onsite parking and access to Perks at Work discounts.
* Health care plan options and gym membership discounts.
How to apply: If this role sounds of interest, please forward your CV by clicking Apply Now, or call Amelia Jenkins on 01206-716066 for a confidential chat.
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