JOB TITLE: Maintenance Controller
SALARY: From £27422.40 pa dependent on experience
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; flexibility is expected to meet the business and role needs.
HOURS / CONTRACT TYPE: Full time permanent (35 hours p/w)
CLOSING DATE: 14/06/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
What you’ll be doing:
* Authorising routine services and tyre replacements in line with manufacturer guidelines and budget controls.
* Supporting customers and internal teams with vehicle downtime issues, including arranging hire vehicles.
* Providing updates on repairs and estimated completion times to customers and account managers.
* Handling goodwill reimbursements and producing internal reports.
* Communicating effectively across teams to ensure high levels of customer satisfaction.
* Meeting departmental KPIs around cost control, response times, and compliance.
If you’re passionate about vehicles, customer service, and working in a fast‑paced environment, this could be your next career move.
Essential Experience & Skills
* Experience working as a vehicle technician.
* Level 3 qualification in Light Vehicle Maintenance & Repair or equivalent; experience in a main dealership, independent garage, or other car servicing company.
* A thorough and detailed knowledge of Maintenance processes.
* A proactive and flexible approach with the ability to react appropriately and effectively to changing priorities and demands.
* Confidence communicating both face to face or by telephone.
* Attention to detail with a high degree of accuracy and ability to work under pressure.
* IT literate with the ability to grasp new systems.
* High level of time management and organisational skills.
* Knowledge of Fleet leasing solutions.
What’s in it for you?
Bonus:
Discretionary 10% on‑target bonus based on personal and Group company performance.
Pension:
Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
Car schemes*:
Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance.
Or Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
Other benefits:
* From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers.
* Access to Care Concierge (a service to support carers of adults).
* Other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
* Following successful completion of probation, you will have access to private medical insurance for you with the option to buy additional family cover; access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions); during our annual benefit window you can purchase critical illness cover and dental cover.
* Access to LinkedIn Learning via our Degreed platform and a host of professional development programmes and opportunities to build technical and soft skills; mentoring schemes and reciprocal partnerships.
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us; we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
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