BUSINESS PROCESS & CONTINUOUS IMPROVEMENT COORDINATOR
• Excellent opportunity for a Business Process & Continuous Improvement Coordinator to join a growing Managed Service Provider focused on operational excellence, automation, and continuous improvement.
• Permanent, full-time position based in Essex, working closely with operational, technical, and leadership teams across the business.
• Ideal for candidates with experience in process improvement, ISO compliance, automation, and operational governance within an MSP, IT services, or technical environment.
• To apply, please email .
Who is the client?
Our client is a well-established technology services provider delivering IT, Cloud, and Managed Services solutions to customers across the UK. As part of their continued growth, they are investing heavily in operational efficiency, automation, and quality standards and are looking for a proactive individual to drive these initiatives across the business.
What will you be doing?
This is a varied role focused on process optimisation, compliance, automation, and continuous improvement. You'll work across multiple departments to improve operational efficiency, support ISO compliance, and help modernise business processes through automation and standardisation.
Key responsibilities include:
• Mapping, documenting, and standardising business processes across multiple departments.
• Identifying inefficiencies, manual processes, and opportunities for automation.
• Supporting the implementation of automation initiatives using tools such as Power Platform and workflow automation solutions.
• Working with operational and technical teams to improve service delivery processes.
• Establishing process KPIs and reporting on operational performance.
• Supporting ISO 27001 and ISO 9001 compliance and audit readiness activities.
• Working with external auditors and assisting with internal audits and corrective actions.
• Maintaining compliance documentation and supporting risk assessment activities.
• Managing health & safety processes, assessments, and compliance activities.
• Delivering guidance and support to teams adopting new processes and automated workflows.
• Supporting governance meetings and continuous improvement initiatives across the business.
What will you need?
• Experience improving, redesigning, or standardising business processes.
• Strong understanding of ISO 27001 and ISO 9001 frameworks.
• Experience supporting internal or external ISO audits.
• Knowledge of UK health & safety requirements including fire safety, COSHH, and workplace compliance.
• Excellent stakeholder management and communication skills.
• Strong analytical, organisational, and problem-solving abilities.
• Experience working within an MSP, IT services, or technical environment.
What would be desirable?
• Experience delivering automation or digital transformation projects.
• Exposure to Microsoft Power Automate, Power Platform, RPA, or similar technologies.
• Experience reducing manual operational workloads through process improvements.
• Familiarity with process mapping tools such as Visio, Lucidchart, or BPMN.
• ISO Lead Auditor experience.
• NEBOSH or equivalent Health & Safety qualification.
• Exposure to ISO 14001 or environmental compliance initiatives.
Personal Attributes
• Proactive and forward-thinking approach.
• Strong attention to detail and process governance.
• Comfortable working across multiple teams and departments.
• Excellent communication and influencing skills.
• Passionate about continuous improvement and operational excellence.
• Able to drive change in a positive and collaborative manner.
The Package
• Opportunity to play a key role in business transformation and operational improvement.
• Exposure to automation, compliance, governance, and strategic business initiatives.
• Supportive and collaborative working environment.
• Ongoing professional development and training opportunities.
• Long-term career progression within a growing technology business.
To Apply…
Please apply through this advert or send your CV directly to
For further information please call me on 0203 763 3888 / 07441 348 206.
By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
KEY SKILLS – Business Process Improvement, Continuous Improvement, Operational Excellence, ISO 27001, ISO 9001, Compliance, Audit, Governance, Process Optimisation, Business Process Mapping, Power Platform, Power Automate, RPA, Digital Transformation, MSP, IT Services, Risk Management, Health & Safety, Process Analyst, Business Improvement, Quality Assurance.