Main area Administration Grade Band 2 Contract Permanent Hours
* Full time
* Flexible working
37.5 hours per week (08:00-18:00 Monday - Thursday, with two days starting at 07:45) Job ref 448-AMB-7600998
Employer Cambridgeshire Community Services NHS Trust Employer type NHS Site Cambridge Dental Access Centre, Brookfield's Town Cambridge Salary £24,465 per annum, pro-rata Salary period Yearly Closing 25/11/2025 23:59 Interview date 01/12/2025
Band 2
Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better.
We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA+ staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy.
Please note, the selection processes at Cambridgeshire Community Services are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications are monitored, we remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Job overview
The Dental Service provides a wide range of treatments to a diverse group of people; therefore, good interpersonal skills are required to fulfil this frontline role.
You will be part of a team of Receptionists, spanning five clinics, including Wisbech, Ely, Peterborough and Huntingdon, so good communication and teamwork skills are vital.
You must possess excellent communication and people skills as some patients may present with complex needs or have a language barrier.
This is an extremely busy service offering a wide range of treatments to a diverse group of people. We, fundamentally, offer urgent care triage/treatment to those in need but our clinics include Additional Needs Dentistry and Minor Oral Surgery, thus good time management skills are imperative.
This is a full time role.
08:00-18:00 Monday - Thursday, with two days starting at 07:45
"Should we receive a high number of applications we reserve the right to close this vacancy at any point after 18th November 2025"
Main duties of the job
The duties of the Receptionist are to maintain a professional and organised approach when greeting and attending to patients and visitors.
* Answering telephone calls including the emergency line and booking appointments across five clinics.
* Producing and maintaining patient files in a timely manner with attention to detail.
* Booking and rescheduling diaries often at short notice.
* Undertaking all administrative tasks in a timely and accurate manner.
* Cancelling and rescheduling clinics often at short notice.
Working for our organisation
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Detailed job description and main responsibilities
* Reception/Appointment Book/Treatment.
* Booking urgent care telephone triage appointments and treatment appointments, where appropriate.
* Managing the waiting room, including greeting patients and advising them of any excessive delays.
* Re-booking additional needs appointments or minor oral surgery appointments.
* Maintain the appointment system to ensure that surgery time is utilised appropriately.
* Distribute post accordingly.
* Record referral/communication correspondence in the patient’s notes and action accordingly.
* File all letters/correspondence in the appropriate place.
* Accurately prepare and maintain patient records.
* Prioritise workload. You will be working within a team so it is imperative that you work proactively together to complete reception tasks meeting deadlines to enable the service to perform efficiently.
* Maintain administrative systems to ensure good working practice.
* Use judgemental and analytical skills to anticipate the needs of the patient.
* Maintain the Reception area.
* Making of appointments and taking telephone calls, interpreting as necessary the needs of both patients and clinicians enabling situations to be dealt with promptly and efficiently.
* Most of our patients require a lot of emotional support to persuade them to accept treatment. It must be recognised that anxiety can often be displayed as aggression.
* Knowledge of computer use is essential for input of patient data, payment transactions and other services.
* Collection of charges as appropriate.
* Cashing up/banking, recording all necessary details.
* On occasions, work independently managing the department administration and giving appropriate advice when necessary.
* Maintain patient confidentiality at all times.
* Maintaining own professional development and requirement to take part in appraisal and KSF process.
* Compliance with NHS code of conduct.
* Attend appropriate meetings.
* Encourage and motivate other team members.
* Support others by sharing skills and knowledge of the job.
Person specification
Qualifiations and Training
* GCSE English and Maths Grade C and above
Experience
* Reception/Customer Care experience
* Experience of working with the general public
* Good communication skills both verbal and written
* Experience of answering telephone calls in a busy high volume call environment
* Post Holder must have a degree of experience in the field of Administration
* Post holder must have sound knowledge and experience of working within an NHS practice/organisation
Knowledge and Skills
* Effectively prioritises and co-ordinates own work
* Computer literate with excellent keyboard skills or experience with Microsoft packages
* Work flexibly as part of a team
* Good time management
* Has a realistic knowledge of personal strengths and areas for development
* Can demonstrate flexibility of approach
On April 1st 2025, the Boards of Cambridgeshire Community Services NHS Trust and Norfolk Community Health and Care NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development.
The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.
We will remain 2 separate employers until further notice and the specific role being advertised will be in employed by Cambridgeshire Community Services NHS Trust
Certificate of Sponsorship
For roles that are eligible for sponsorship, applications from job seekers who require Skilled Worker Visa to work in the UK are welcome, and will be considered alongside all other applications. You are strongly advised to visit Check if you need a UK Visa website, and familiarise yourself with what is required which should assist you in your understanding of the process
From 6 April 2017, skilled worker applicants applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here .
UK Registration
For roles that require professional registration, applicants must have current UK professional registration. For further information please see NHS Careers website
Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we'll ask you to validate your driving licence online via the DVLA.
In submitting an application, you authorise Cambridgeshire Community Services NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed.
ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven’t been successful on this occasion, but keep an eye on our vacancies as a job that’s just right for you may appear!
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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