Business Analyst (Backend System Architecture) London (Hybrid – 3 days/week in Liverpool Street office) Full-time, salary: £60,000-70,000 Job Summary The (technical) Business Analyst will lead and drive the technical documentation for our complex platform architecture, data analysis, QA and automated testing whilst supporting customers with feature and platform configuration. About Travtus Travtus is transforming Multifamily real estate operations with AI-powered SaaS solutions. Our platform automates and enhances Multifamily building operations, boosting efficiency, staff retention and improving resident satisfaction with data-led decisions. We’re on a mission to modernise property operations with our everyday AI platform built for the Multifamily real estate industry. About the Role Document Business Processes & System Architecture Understand and map processes across teams, identifying inefficiencies and opportunities for improvement. Our backend platform architecture and implementations are complex, akind to that of a bank or telco. Process & Feature Testing Create and monitor User Stories, design and execute testing of processes and features, helping the team understand what’s working and why, and identifying the root causes of issues when things don’t go as expected. Support with Automation Initiatives Bring an interest in automation and how it can streamline operations and improve internal efficiency, especially in QA and deployment. Basic coding and using Postman API regularly. Support Customers Work directly with customers to understand their specific needs and help them to configure their platform ecosystem accurately and efficiently. Investigating and triaging issues. Data Analysis Work with large amounts of data, utilise spreadsheets and BI tools to clean and analyse data professionally Own & Manage the Travtus Notion Workspace Ensure internal knowledge is centralised, searchable, up-to-date, and structured to empower every team member. Requirements The successful applicant will be a natural problem-solver with an affinity for automation, efficiency, and AI-driven solutions with excellent communication and collaboration skills across both technical and non-technical teams. Must have requirements: Proven experience as a technical Business Analyst with a focus on system delivery. Worked with complex SaaS products and understanding how things work ‘under the hood’ is key. Experience documenting backend system architectures in cloud environments is essential. Process mapping, documentation and diagramming must be high-level. Experience in designing and running process and product testing initiatives. A basic level of coding and using API’s is needed. Experience working directly with customers, supporting and triaging any issues. Competent data analysis skills, with the ability to run with broad stakeholder requirements and develop accurate insights without support. Nice to have requirements : AI Automation experience Backend system delivery experience, Experience working with Notion, although any similar system will do About the Team We are a dedicated team, working in a truly collaborative style, where everyone is heard and brings something valuable to the conversation. Constantly pushing boundaries to create groundbreaking solutions for our customers. We are fundamentally challenging the way one of the largest industries in the world operates, and our commercial success pays testament to the skill, commitment and passion that our team displays every day. Working together in person fuels our best ideas and innovations, which is why all team members spend at least three days a week in our London office. Benefits Be part of a growing, mission-driven startup with global ambitions Exposure to cutting-edge AI technology in a practical, high-demand sector Collaborative, fast-paced team culture with space to innovate and grow Full-time, salary: £60,000-70,000 Hybrid working model with a modern London office (Liverpool Street, 3 days a week) Private Healthcare Pension Deliveroo Allowance Unlimited Holidays Help us shape the future of technology. Apply Now!