Fixed Term Contract until September 2027 Are you looking for an exciting opportunity to make a difference in the housing community? We’re on the hunt for a dedicated and enthusiastic Resident Liaison Officer to join our amazing Operations team at Fairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you. About the role… As a valued team member, you will play an essential role in our daily operations where no two days are the same. Your contributions will help the team deliver on our goals and contribute to Fairhive’s overall success. The role will require team work and collaboration so if you have previous relevant experience and a drive to succeed then we want to hear from you! Responsibilities will include: Liaising with residents and leaseholders before, during and after planned and investment works. Organising and undertaking decants and recants where appropriate or needed. Attending contractor meetings and taking on responsibilities for resident queries, issues and feedback. Dealing with non-access issues, passing hoarding and welfare referrals to the Housing Team. Key Requirements Experience in a similar role Strong verbal and written communication skills and the ability to have difficult conversations Good organisational, time management, administrative and prioritisation skills Intermediate IT skills For more information, please refer to the attached job description. This role will require a Standard DBS check INDLOW