A fast-growing e-commerce business, shipping thousands of orders a day directly to consumers and B2B customers. With a brand-new warehouse on the horizon and all operations soon coming under one roof, they have a brand new role for an experienced people manager. If you are driven by hard work, continuous improvement, and a strong sense of ownership and would love to take charge of the fulfilment and dispatch function read on...... The Fulfilment & Dispatch Process Manager will lead and evolve our dispatch operation. You’ll be responsible for team performance, process improvement, cost control, and systems optimisation—all while supporting the business through a key period of growth and transition. This is a great opportunity for someone who’s ready to step up, take ownership, and help shape the future of how we fulfil and ship thousands of orders every day. Key Responsibilities ● Take full responsibility for all outgoing orders (B2C & B2B), ensuring they are completed accurately, on time, and to spec. ● Partner with the existing team leader, who manages the day-to-day on-the-ground activities. You’ll provide strategic direction, support, and accountability. ● Manage rotas, staffing levels, labour costs, and performance across a 12-person team. ● Track KPIs, run regular performance reports, and lead 1-to-1s to drive development and accountability. ● Design and implement ...