Overview
Due to rapid growth and an expanding workforce, the UK's number one recommended garage door installer is looking to recruit a National Technical Trainer. This position will play a lead role in ensuring the induction and development of all new field engineering recruits, ensuring they have the skills required to deliver industry leading installations & exceptional customer experience.
Responsibilities
* Lead the technical training for all new field engineer training, including Trainee, Installation and Technical Support Engineers.
* Ensure all training plans and material are fit for purpose, up to date and continually refined to support the delivery of a thorough and engaging training plan.
* Develop training materials to meet ongoing field requirements driven from product, procedural or process changes.
* Support the development of best practice approaches to training, utilising new technology and methods.
* Deliver interactive and engaging training sessions, utilising direct feedback and field results to continually refine the programme.
* Work with 3rd parties (training providers, colleges etc) to design and deliver an apprenticeship programme for future installers.
* Ensure the business commitment to safety is made clear and demonstrated from day 1 of the training programme.
* Work with the Head of Field Installations and others to design and develop a first-class in-house training facility for all field and new product training.
Qualifications
* Experience working in the garage door industry
* Experience of fitting all garage door types, including roller, sectional and side hung.
* Demonstrable experience of working in a training, coaching or mentoring capacity
* Computer literate with a good understanding of Microsoft Office applications
* Excellent communication & presentation skills
* Flexible and confident working in a changing environment
Due to the nature of this role, you may be required to travel to various training locations which could involve overnight stays.
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