Communications and Campaigns Officer - 12-month FTC - Milton Keynes About MIB
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
Be the first point of contact and subject matter expert for all Official Injury Claims communications
Lead all digital, media, stakeholder (including internal) communications related to the Official Injury Claim service and ensure alignment with MIB’s and stakeholders strategic objectives
Manage the Official Injury Claim website including optimisation of SEO, content marketing and day-to-day content
Provide communication support to the wider Customer Operations team, as required
Create and manage all social media activity bringing together MIB’s strategic objectives using position statements, campaign messages and brand perception programme to proactively engage stakeholders and consumers
Maintain the service website, updating to support priorities of operational teams and stakeholders, as well as generating and optimising content to support SEO objectives
Create and manage user feedback mechanisms and reporting to promote two-way communications and support continual improvement of Official Injury Claim
Deliver internal communications campaigns across MIB Central, MIB Connects, events and directorate meetings
Produce quarterly reports on the Official Injury Claims service and distribute to stakeholders via defined channels
Be the gatekeeper of the Official Injury Claim brand
Be the subject matter expert and take pride in continually innovating and supporting team members
Develop messaging and deliver communications aimed at engaging staff in OIC and the wider Customer Operations team, including intranet articles, power point presentations and FAQs
Experience of press office operations, processes and management
Experience of using a wide variety of social media channels and platforms, including both organic and paid-for content
Solid analysis and evaluation skills and use of results to improve existing and inform new communications
Excellent copywriting and editing skills across all media types, ie print, digital, social etc
Ability to create content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation
Strong knowledge of writing SEO friendly content for the web and working with content management systems and analytic tools
Communications and Campaigns Officer (Official Injury Claim)
Working Hours: 35 hours, Monday to Friday
Job Type - FTC for 12-months
320 (before tax) start up allowance
Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14
Contributory Group Stakeholder Personal pension scheme
Life Assurance
25 days holiday (plus public holidays)
Holiday purchase scheme
24/7 Employee Assistance Programme
Free access to online tools to support mental and physical health
Enhanced maternity, paternity and adoption leave