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Vida Healthcare, Carole Brown Health Centre
Location:
King's Lynn, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
e78c57d40ced
Job Views:
7
Posted:
18.06.2025
Expiry Date:
02.08.2025
Job Description:
About the Role
Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team on a part-time basis, covering shifts anytime between 8am - 6:30pm, split into morning and afternoon sessions.
Full training will be provided. The position will involve multi-site working across various locations. Candidates should have good communication skills, be well-spoken, approachable, enthusiastic, and capable of multitasking.
The main responsibilities include:
1. Maintaining a professional and effective receptionist service to patients.
2. Providing telephone and face-to-face access for patients to book, cancel, and check appointments, dealing with customers calmly and sympathetically, often under pressure to ensure high accuracy.
3. Supporting patients with problems or complaints.
4. Undertaking basic prescription administration training and answering queries in the absence of prescription team colleagues.
5. Engaging in customer service processes and policies to deliver high-quality service.
6. Participating in training for personal and professional development.
7. Performing other duties and projects as agreed with senior staff.
About the Candidate
Our patient support team aims to make a positive impact on the community by providing high-quality patient care. You will be mentored and supported while being empowered to deliver care and support, working collaboratively with the practice team to meet patient needs.
Applicants should be organized, adaptable, friendly, and committed to high standards of service, confidentiality, and patient satisfaction. Attributes include:
* Educated to GCSE level, with English included, or two years of relevant work experience.
* Previous computer training and experience.
* Effective teamwork skills.
* Excellent organizational, communication, and attention to detail skills.
* Ability to handle confidential information appropriately.
* Experience in customer service environments.
Desired skills include familiarity with SystmOne, basic knowledge of emails and Microsoft Office, and experience within the NHS or a call center setting.
About Us
Vida Healthcare is one of Norfolk’s largest and most successful general practices, committed to providing excellent patient care in a supportive environment that fosters talent and growth. We value reliability, caring qualities, dedication, and attention to detail to maintain our high standards of service.
Disclosure and Barring Service Check
This role is subject to a Disclosure and Barring Service check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.
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