Account Director – TikTok – London
The Account Director will have overall responsibility for a high-profile TikTok contract across three London locations. This is a strategic leadership role focused on client relationships, commercial performance, innovation, people leadership, and contract growth. The contract operates through a Central Production Unit (CPU) delivery model, with food produced centrally and delivered to site. As such, the Account Director will be responsible for ensuring the successful delivery, quality, presentation and consistency of food and hospitality services across all locations, while driving operational excellence and client satisfaction. The role sits above the site General Managers, who oversee the day-to-day operations. The Account Director will focus on the wider account strategy, ensuring the contract continues to evolve and deliver an exceptional workplace hospitality and catering experience.
Responsibilities
- Lead and develop a team of three General Managers.
- Lead the successful delivery and execution of a Central Production Unit (CPU) food model across multiple sites.
- Build and maintain senior client relationships across TikTok.
- Drive innovation and continuously improve the catering and hospitality offer.
- Manage the commercial performance and profitability of the account.
- Identify opportunities for contract growth and business development.
- Ensure services remain aligned with TikTok's fast-paced and evolving workplace culture.
- Work closely with culinary, operational, and support teams to deliver best-in‑class service.
- Lead strategic planning and implementation of new initiatives across the contract.
- Monitor performance against KPIs and client expectations.
Qualifications
- Previous experience managing large multi‑site catering or workplace hospitality contracts.
- Strong commercial and financial management skills.
- Proven ability to build relationships with senior stakeholders and clients.
- Experience leading senior management teams.
- Innovative and forward‑thinking approach.
- Comfortable operating within a fast‑moving, dynamic environment.
- Strong focus on people development, engagement, and retention.
Benefits
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
We celebrate diversity and embrace individuality. We are committed to providing an inclusive workplace.
If you are passionate about food, drink and service, and want to join our award‑winning hospitality team at TikTok in London, we invite you to apply.
