Job Description
The successful candidate will be the first point of contact for service management, overseeing Duty Managers, Supervisors, and Static Guards.
People management is at the heart of this role, requiring strong leadership skills, regular one-to-one engagement, and a commitment to developing teams.
You will also ensure compliance, resource allocation, and client satisfaction across all sites.
Key Responsibilities
1. Lead and manage Duty Managers, Supervisors, and Static Guards across multiple sites, ensuring operational excellence.
2. Conduct quarterly security audits at each location and follow through on actions, ensuring timely reporting.
3. Monitor and maintain valid SIA licences for all security personnel.
4. Oversee scheduling and resource allocation, ensuring effective deployment of officers, including third-party suppliers.
5. Manage recruitment at officer level and support people development initiatives.
6. Compile and manage rosters/schedules via SOC Team systems (WFM/iTime).
7. Maintain and review health and safety documentation in line with legislation and compliance requirements.
8. Ensure standards are consistently achieved, maintained, and improved where possible, while assisting with day-to-day operational needs.
Professional and Personal Competencies/Qualifications
9. Experience managing security contract sites or similar at cluster/area level.
10. Proven experience in people management.
11. Knowledge of Security Guarding operations to BS:7499 standard.
12. Excellent written and verbal communication skills.
13. Strong interpersonal skills with the ability to influence and negotiate with clients.
14. Collaborative approach to working within the function and wider teams.
15. Valid SIA Licence (Frontline or Door Supervisor).
16. Full UK Driving Licence (required for regional travel)
17. Desirable: Experience of working with budgets.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.