Internal sales admin apprentice

High Wycombe
Ct-Skills
Sales
€22,000 a year
Posted: 20h ago
The role
  • Handling incoming customer calls and emails professionally and confidently.
  • Building and maintaining relationships with mechanical and electrical contractors and building merchants.
  • Supporting the Regional Account Manager with customer communication and account activity.
  • Proactively following up enquiries, quotations and customer requirements.
  • Preparing and issuing accurate customer quotations in a timely manner.
  • Processing sales orders and coordinating deliveries with internal teams.
  • Maintaining accurate customer and project information within the CRM system.
  • Ensuring all customer communication is logged clearly and consistently.
  • Delivering a high standard of customer service at all times.
  • Acting as a reliable point of contact between customers and internal departments.
  • Helping to resolve basic customer queries and escalating where appropriate.
  • Learning and correctly using company systems including CRM, email and document management tools.
  • Supporting compliance with company processes including credit checks, documentation and internal approvals.
  • Maintaining organised records and adhering to data accuracy standards.
  • Minimum of 6 hours per week spent on apprenticeship work and training.
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