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Estates manager

London
Estate manager
Posted: 7 February
Offer description

The Role We’re looking for a relationship driven Estate s Manager with super high standards who enjoys making sure our developments run smoothly for residents, long after the last contractor has left site. You’ll be joining our established Estate Management team and will be a key cog in keeping Estate Management standards consistently high across our developments. You’ll take ownership of two London schemes (all in zones 1–3), setting them up with real care and attention to deliver a best-in-class resident experience from day one. You’ll work through the Managing Agents we appoint and report into the Head of Customer Care & Estate Management, joining a close-knit team of two Estate Managers who genuinely support one another. In this role, you’ll build strong, positive relationships with our external Managing Agents, helping them perform at their best. Mount Anvil is known for quality, and that doesn’t stop once the keys are handed over — you’ll help make sure day-to-day services stay up to standard and everything keeps ticking along once residents move in. You’ll run weekly check-ins with agents, get involved in plans for upcoming developments, and help shape how our estate management approach continues to improve. You’ll have a background in property management; it’ll be ideal if you’ve worked with developers like ourselves or with a managing agent. That way, you’ll already have a good sense of the kinds of issues that can crop up — and you’ll be comfortable dealing with them in a practical, proactive and collaborative way. Ours is a high-performance culture. High performance in this role means being out and about on the sites that you’re looking after, holding Managing Agents to account through thorough site inspections and quarterly service level reviews, and gathering resident feedback to make sure we’re delivering on our promises. It also means building great relationships with internal teams like Construction and Customer Experience, and with our JV partners – making sure we’re aligned and we’re setting the development up for long-term success. This is a culture where you’ll be giving and getting feedback from day one, because we think it’s the fastest way to learn and to build trust. We want to be challenged by you, too – we hate unnecessary hierarchy and “my way or the highway” has no place here. So, if you’re interested in working on a new flagship scheme apply now! Mount Anvil What we do: We’ve worked in partnership for 31 years to create outstanding places in London. We’re growing, with our construction turnover doubling, and with a pipeline of new projects where we’re raring to get started and make a difference. Why we’re here: We’re here to pursue better, differently. Better : One of The Sunday Times’ “100 Best Small Companies to Work For” for over a decade, winner of multiple Pride In The Job and WhatHouse awards for our people and the quality of our homes, and proud to have the nation’s best site in our ranks (winning the highest possible marks across the Considerate Constructors Scheme’s five areas – the first site ever to do so in 22 years of the CCS). Differently: Our culture is unusual. Different means more transparent with information. More direct with feedback that helps us all grow. More rigorous about setting goals, then giving more freedom to go and achieve them. It’s definitely not for everyone. We don’t hire know-it-alls, we hire “learn-it-alls”. As our CEO, Killian, says: “We work hard to find people who thrive on context and responsibility, rather than rules and procedures. We then work like owner managers, not a leader and a load of helpers. ” Benefits: Private medical insurance for you through Vitality (including discounts on spa breaks, cinema tickets and your food shopping, free Starbucks, 50% off Virgin Active Membership and more). Income Protection Insurance to help you cope financially if you’re unable to work due to illness or injury, Life Assurance equivalent to four times your salary, 25 days annual leave & Bank Holidays, enhanced maternity and paternity leave and workplace nursery salary sacrifice, allowing you to save tax and NI on monthly nursery fees. We think the best benefit of being here is the learning culture and the ability to make a real difference – we dislike hierarchy and politics, and “not my job” isn’t in our vernacular. Which means if you really care about raising the bar and really want to feel connected to the end product, as opposed to like a cog in a big machine, this could be the place for you to grow your career.

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