A customer service-focused organization is seeking a Customer Experience and Quality Specialist to enhance customer satisfaction through effective complaint management and quality assurance. This remote position requires strong communication, problem-solving skills, and experience in customer service. Responsibilities include responding to inquiries, conducting quality audits, and collaborating with teams. Availability to work weekends and occasional evenings is necessary. Competitive salary of £27,100 per annum offered. #J-18808-Ljbffr